Senior Manager, Provider Clinical Operations Modernization

PwC; Pittsburgh (Allegheny County); On-site; USD 124,000 - 280,000; Full time

Benefits offered by this job

Annual discretionary bonus

Medical, dental, vision benefits

401(k)

Job summary

PwC is seeking a Provider Clinical Operations Consultant to lead clinical modernization for healthcare providers, driving workflow redesign, patient access, utilization, and service-line priorities. This Senior Manager role oversees multidisciplinary teams, translating Epic and Cerner capabilities into practical changes and guiding complex programs end-to-end.

You will advise on operating models, change management, and performance improvements, delivering client updates and strategic

Qualifications

• What you must have: Bachelor's degree.
• At least 8 years of experience in healthcare operations consulting or related field.

Responsibilities

• Leading clinical operations modernization efforts for healthcare providers, aligning workflow redesign with patient access, utilization, capacity, and service line priorities.
• Advising clients on operating model design, service delivery models, and process improvement opportunities that support care quality and reimbursement goals.
• Translating Epic system capabilities into practical workflow changes across clinical and operational teams.
• Guiding large project workstreams from planning through execution, balancing scope, timing, risks, and resource needs.
• Analyzing business performance metrics and operating effectiveness findings to identify breakdowns and shape improvement actions.
• Coordinating cross-functional stakeholder input to resolve complex operational issues and advance transformation initiatives.
• Applying change management methods to support adoption of new processes, tools, and clinical technology enhancements.
• Developing client presentations, executive updates, and workshop materials that communicate priorities, findings, and next steps.
• Coaching team members through problem solving, delivery planning, and issue resolution across multiple workstreams.
• Monitoring delivery quality, activity progress, and implementation outcomes across clinical operations and technology-enabled initiatives.

Education

Bachelor's degree

Tools

Epic

Cerner

Job description

PwC is seeking a Provider Clinical Operations Consultant to lead clinical modernization for healthcare providers, driving workflow redesign, patient access, utilization, and service-line priorities. This Senior Manager role oversees multidisciplinary teams, translating Epic and Cerner capabilities into practical changes and guiding complex programs end-to-end.

You will advise on operating models, change management, and performance improvements, delivering client updates and strategic