Senior Clinical Operations Transformation Lead

PwC; New York (NY); On-site; USD 124,000 - 280,000; Full time

Benefits offered by this job

Annual discretionary bonus

Benefits package

Job summary

PwC is seeking a Provider Clinical Operations Consultant at Senior Manager level to drive modernization initiatives for healthcare providers, aligning operational redesign with patient access and service-line priorities. You will guide cross-functional teams, translate Epic/Cerner capabilities into workflows, and oversee large multi-workstream projects focused on care quality and efficiency.

The role emphasizes transforming care delivery through operational redesign, workflow integration, and

Qualifications

• Bachelor's degree required.
• Minimum 8 years of experience in healthcare operations consulting or related field.

Responsibilities

• Lead clinical operations modernization efforts for healthcare providers, aligning workflow redesign with patient access, utilization, capacity, and service line priorities.
• Advise clients on operating model design, service delivery models, and process improvement opportunities that support care quality and reimbursement goals.
• Translate Epic system capabilities into practical workflow changes across clinical and operational teams.
• Guide large project workstreams from planning through execution, balancing scope, timing, risks, and resource needs.
• Analyze business performance metrics and operating effectiveness findings to identify breakdowns and shape improvement actions.
• Coordinate cross-functional stakeholder input to resolve complex operational issues and advance transformation initiatives.
• Apply change management methods to support adoption of new processes, tools, and clinical technology enhancements.
• Develop client presentations, executive updates, and workshop materials that communicate priorities, findings, and next steps.
• Coach team members through problem solving, delivery planning, and issue resolution across multiple workstreams.
• Monitor delivery quality, activity progress, and implementation outcomes across clinical operations and technology-enabled initiatives.

Education

Bachelor's degree

Job description

PwC is seeking a Provider Clinical Operations Consultant at Senior Manager level to drive modernization initiatives for healthcare providers, aligning operational redesign with patient access and service-line priorities. You will guide cross-functional teams, translate Epic/Cerner capabilities into workflows, and oversee large multi-workstream projects focused on care quality and efficiency.

The role emphasizes transforming care delivery through operational redesign, workflow integration, and