Senior Manager, Client Strategy — Hybrid (US/Canada)

TELUS Digital

Boston (MA)

Hybrid

USD 140,000 - 160,000

Full time

4 days ago

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Job summary

TELUS Digital in Boston is hiring a Senior Manager, Client Strategy in a hybrid role to own high-stakes commercial investments from pre-sales pitches to portfolio expansion. You will translate digital trends, contact center insights, user needs, and AI opportunities into strategies for Fortune 500 and mid-market clients.

Working across Sales, Solutions Architecture, Commercial Operations, Strategy, Design, Engineering, and AI & Data Solutions, you will design executive narratives, run strategic

Qualifications

7+ years of experience in digital product strategy, management consulting, or a high-growth tech company.
Proven CX expertise within the contact center and operations.
Ability to scope, refine, and pitch commercial opportunities across pre- and post-sale cycles.
Strong communicator with C-level audiences and compelling storytelling skills.
Solid grounding in digital strategy, user research, and journey mapping.

Responsibilities

Own the commercial narrative for major client proposals and investments.
Shape the pipeline early and land new logo opportunities in the sales cycle.
Design and run strategic workshops to synthesize outputs into actionable directions.
Map business and user needs to TELUS Digital offerings across industries.

Skills

Digital product strategy

Management consulting

High-growth tech

CX in contact center

Executive storytelling

Client strategy

Cross-functional leadership

Tools

Google Slides

Job description

Working across Sales, Solutions Architecture, Commercial Operations, Strategy, Design, Engineering, and AI & Data Solutions, you will design executive narratives, run strategic

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