Senior Manager, Client Strategy — Hybrid DX & AI

TELUS Digital

United States

Hybrid

USD 140,000 - 190,000

Full time

11 days ago

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Job summary

TELUS Digital is seeking a Senior Manager, Client Strategy to own high-stakes commercial investments from pre-sales pitches through portfolio expansion. Translate digital trends, contact center pressures, user insights, and AI-driven opportunities into strategies that Fortune 500 and mid-market clients can act upon.

You will operate autonomously, guiding cross-functional teams across Sales, Solutions Architecture, Commercial Operations, Strategy, Design, Engineering, and AI & Data Solutions to

Qualifications

7+ years in digital product strategy or related field.
CX expertise within the contact center domain.
Experience scoping and pitching commercial opportunities.
Excellent storytelling to C-level audiences.
Strong understanding of digital strategy and design thinking.

Responsibilities

Own the commercial narrative for major client proposals and investments.
Shape the pipeline early and identify new logo opportunities.
Facilitate strategic workshops and synthesize outputs into recommendations.
Map business and user pains to TELUS Digital offerings.

Skills

Client strategy

Executive storytelling

Pre-sales / discovery

Cross-functional collaboration

Digital strategy

AI tools experience

Education

MBA or advanced degree

Tools

Google Slides

Job description

You will operate autonomously, guiding cross-functional teams across Sales, Solutions Architecture, Commercial Operations, Strategy, Design, Engineering, and AI & Data Solutions to

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