Senior Manager, Client Strategy — AI & CX (Hybrid)

TELUS Digital

Columbus (OH)

Hybrid

USD 140,000 - 160,000

Full time

4 days ago

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Job summary

TELUS Digital is seeking a Senior Manager, Client Strategy in Columbus, OH, operating in a hybrid capacity to own high-stakes commercial investments from pre-sales pitches through portfolio expansion. You will translate digital trends, contact center pressures, user insights, and AI opportunities into strategies for Fortune 500 and mid-market clients.

You will collaborate across Sales, Solutions Architecture, Commercial Operations, Strategy, Design, Engineering, and AI & Data Solutions to shape

Qualifications

7+ years of experience in digital product strategy, management consulting, or a high-growth technology company.
CX expertise within the contact center.
Ability to scope, refine, and pitch commercial opportunities, working cross-functionally from pre-sale discovery through post-sale expansion
Expert communicator and storyteller: you command the room with C-level audiences and craft compelling narratives in Google Slides or equivalent
Deep command of digital strategy, including user-centered research methods, journey mapping, product roadmap development, and design thinking frameworks with enough technical grounding to keep recommendations real
Hands-on experience with enterprise AI tools day-to-day, paired with active curiosity to explore emerging technologies as they hit the market
Experience designing and facilitating strategic stakeholder workshops, capturing complex input, and turning it into clear direction

Responsibilities

Own the commercial narrative: Partner with Sales and Industry Leaders to build the end-to-end, strategically differentiated narrative for major client proposals and commercial investments from lean research and initial ideation through on-site C-level presentation.
Shape the pipeline early: Catalyze portfolio expansion and new logo opportunities as early as possible in the sales cycle. Build audience-tailored messaging that lands with digital transformation leaders, contact center operations leaders, and executive sponsors across industries.
Facilitate strategic workshops: Design and run thoughtfully curated sessions that bring clarity to stakeholders and synthesize post-workshop outputs into clear, actionable recommendations and digital directions rooted in the client’s business.
Map business and user pain to best-in-class solutions: Conduct lean pre-sales user and market research, mapping high-priority business needs and unmet user needs to digital concepts and TELUS Digital service offerings across industries.