Senior Director, Implementation Services

Modernizing Medicine, Inc.; United States; On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision benefits

401(k) matching contribution

Paid time off and parental leave

Professional development opportunities

Food benefits such as catered meals

Job summary

Modernizing Medicine, Inc. is seeking a Senior Director, Implementation Services to lead strategic direction and execution for implementation and onboarding. This role involves working closely with cross-functional teams to optimize delivery models and drive value for healthcare stakeholders.

The ideal candidate has extensive experience in professional services, high-level client engagement, and a track record of operational excellence. Benefits include comprehensive medical coverage and a flexible remote work policy.

Qualifications

• 12+ years of leadership experience in Professional Services.
• 7+ years managing EHR, Practice Management, or Revenue Cycle implementations.
• Strong analysis of complex data and financial metrics.

Responsibilities

• Develop and own the strategic roadmap for Implementation Services.
• Manage P&L responsibility including forecasting and revenue recognition.
• Serve as the executive escalation point for high-profile clients.

Skills

Leadership in Professional Services

Enterprise-scale software implementations

P&L management

Exceptional communication skills

CRM platforms like Salesforce

Education

Bachelor’s in Business Administration or related field

MBA

PMP or equivalent

Six Sigma Black Belt

Tools

Salesforce

ServiceNow

Job description

Join the Team Modernizing Medicine. At ModMed, we’re not just building software—we’re reimagining the healthcare experience.

Job Summary

As a Senior Director, Implementation Services, you will set the strategic direction and lead the execution of all specialized implementation and post‑sale onboarding functions across your assigned delivery teams. You will champion our core values—agility, effectiveness, trust, and innovation—while optimizing macro resource utilization, accelerating revenue recognition timelines, and driving exceptional customer time‑to‑value. You will partner closely with Sales, Training, Technology, and Operations leadership to engineer highly scalable delivery models and establish our organization as a trusted advisor to executive‑level healthcare stakeholders.

Responsibilities

• Strategic Leadership & Vision: Develop and own the strategic roadmap for Implementation Services, aligning with company growth objectives and market trends. Influence executive leadership on service offerings, pricing models, and go‑to‑market strategies.
• Organizational Management: Lead and mentor multiple service line directors/managers; foster a high‑performance, client‑centric culture. Design and scale an organizational structure that supports geographic expansion, complex integrations, and managed services.
• Financial & Operational Oversight: Manage P&L responsibility for Implementation Services, including forecasting, revenue recognition, and margin optimization. Drive continuous improvement in resource utilization, backlog management, concessions, and EBITDA delivery.
• Client Executive Engagement: Serve as the executive escalation point for high‑profile clients; cultivate relationships at C‑suite and board levels. Oversee contract negotiations, statements of work, and service‑level agreements to ensure mutual value creation.
• Delivery Excellence: Establish and govern global delivery standards, methodologies (e.g., Agile, Waterfall, hybrid), and quality assurance benchmarks. Monitor KPIs and metrics (e.g., on‑time delivery, client satisfaction, renewal rates) and implement corrective actions as needed.
• Cross‑Functional Collaboration: Partner with Product, Engineering, and Customer Success teams to inform roadmap prioritization and drive seamless handoffs. Collaborate with Sales and Marketing to craft differentiating service‑based offerings and support pipeline development.
• Innovation & Best Practices: Promote use of emerging technologies (e.g., AI/automation) to enhance service efficiency and client outcomes.

Skills & Requirements

• Bachelor’s in Business Administration, Healthcare Administration, IT, or related field required.
• MBA preferred.
• PMP, PgMP, or Equivalent required.
• Six Sigma Black Belt preferred.
• 12+ years of leadership in Professional Services or consulting organizations, with a focus on enterprise‑scale software implementations.
• 7+ years of experience managing EHR, Practice Management, or Revenue Cycle Management implementations.
• Proven track record of P&L management and delivering revenue and margin targets.
• Strong business acumen, with the ability to analyze complex data, market trends, and financial metrics to drive decision‑making.
• Exceptional communication, negotiation, and presentation skills; comfortable interfacing with C‑level executives and boards.
• Demonstrated success in scaling teams, optimizing operations, and embedding continuous improvement practices.
• Deep expertise with CRM and delivery platforms such as Salesforce, ServiceNow, or similar.
• Adept at conflict resolution, risk management, and stakeholder alignment in high‑stakes environments.

Benefits

• United States comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution.
• 401(k) with ModMed matching contribution of 50% of your contribution deferred on up to 6% of your compensation, 100% vested after one year.
• Generous paid time off and paid parental leave programs.
• Company‑paid life and disability benefits.
• Flexible Spending Account and Employee Assistance Programs.
• Company‑sponsored business resource & special interest groups.
• Professional development opportunities, including tuition reimbursement and unlimited access to LinkedIn Learning.
• Global presence and in‑person collaboration opportunities.
• Hybrid office‑based roles and remote availability for some roles.
• Weekly catered breakfast and lunch, treadmill workstations, and wellness rooms.