Senior Manager, Client Growth & Success — Remote Health

Twinhealth; United States; Remote; USD 130,000 - 145,000; Full time

Benefits offered by this job

Remote-friendly

Equity options

Unlimited vacation

Parental leave

Healthcare coverage

401k

Job summary

Twin Health is seeking a Senior Manager, Client Growth & Success to oversee a portfolio of employer clients, driving engagement, performance, and renewals. You’ll collaborate with internal teams and health plan partners to optimize programs, deliver insights, and expand Twin’s impact.

You’ll work as a strategic operator in a fast-paced environment, traveling up to 25% and reporting to the AVP of Client Success - Health Plans.

Qualifications

• 6+ years in client success, account management, or related roles, preferably in healthcare or digital health.
• Experience managing employer clients through health plan partnerships.
• Strong communication, storytelling, and ability to navigate multi-stakeholder environments.
• Willingness to travel up to 25%.
• Experience with CRM systems such as Salesforce.

Responsibilities

• Build trusted relationships with employer clients and key stakeholders.
• Develop deep program and operations expertise to advise clients.
• Drive client success and retention through data-driven insights.
• Lead cross-functional collaboration to resolve escalations and align objectives.
• Own renewal lifecycle and identify growth opportunities.

Skills

Client success

Account management

Benefits consulting

Healthcare industry knowledge

Stakeholder management

Communication skills

Analytical reasoning

Cross-functional collaboration

Travel availability

Tools

Salesforce

Job description

Twin Health is seeking a Senior Manager, Client Growth & Success to oversee a portfolio of employer clients, driving engagement, performance, and renewals. You’ll collaborate with internal teams and health plan partners to optimize programs, deliver insights, and expand Twin’s impact.

You’ll work as a strategic operator in a fast-paced environment, traveling up to 25% and reporting to the AVP of Client Success - Health Plans.