Mortgage Claims Specialist II - Remote

LoanCare; Oregon; Hybrid; USD 25,000 - 37,000; Full time

Job summary

LoanCare is seeking a Claims Specialist II to manage mortgage insurance claims and support post-claim activities. The role emphasizes attention to detail, timely processing, and effective communication with clients and internal teams.

The candidate will reconcile advances, validate documents, maintain production records, and assist with remote work setups. Prior MSP experience is a plus, with a focus on confidentiality and accuracy.

Qualifications

• 2–4 years in default mortgage servicing or mortgage insurance claims.
• Knowledge of mortgage industry practices and claims process.
• Familiarity with foreclosure processes (FHD).
• Experience with Mortgage Servicing Platform (LPS-MSP).
• Strong time management and decision-making abilities.
• Excellent written and verbal communication; able to work independently.
• Proficiency with Microsoft Office (Excel and Word) and maintaining confidentiality.

Responsibilities

• Prepare mortgage insurance claims for agency- or investor-acquired properties.
• Reconcile advances to include in the claim.
• Assist in internal QC audits of post-claim activity.
• Validate supporting documents for claims.
• Maintain records and reports for daily production.
• Assist with updating claim payment workstations.
• Follow up on filed claim payments.
• Research daily tasks and post-claim items like missing documents.
• Complete tasks queue and log in internal system.
• All other duties as assigned.

Skills

Mortgage servicing

Claims processing

Time management

Communication

Tools

MS Excel

MS Word

Microsoft Office

Job description

Overview

Looking for a career with purpose and reward? At LoanCare we help customers every day with what is for many their largest and most personal financial transaction: the purchase of their home. With the mission to simplify the complex with empathy and insight, we are constantly innovating and are a top provider in the mortgage services industry as a result.We are actively seeking to fill the role of Claims Specialist II. Our ideal candidate enjoys working with clients, both internal and external, eager to learn and maximize results, is detail oriented and driven to meet tight deadlines in a fast-paced environment. Background in the mortgage or real estate industry is a plus. If this sounds like you, and you are ready for a career and not just your next job.

Responsibilities

• Prepare mortgage insurance claims for two or more agencies- or investor-acquired properties.
• Complete reconciliation of all advances to be included in the claim.
• Assist in conducting internal department quality control audits of post claim activity.
• Validate all the necessary supporting documents needed for the claim.
• Maintain clear records and reports for management regarding daily production.
• Assist with updating appropriate workstations for claim payments.
• Follow up and track payment of filed claims.
• Conduct miscellaneous research to complete daily tasks.
• Conduct research for post-claim activities such as "missing documents and/or agency inquiries".
• Complete tasks queue and notate internal system accordingly.
• All other duties as assigned.

Qualifications

• 2-4 years of experience in default mortgage servicing and/or mortgage insurance claim and/or the legal field.
• Knowledge of accepted business practices in the mortgage industry and understanding of claims process.
• Proficient knowledge of foreclosure process and appropriate guidelines (FHD).
• LPS-MSP (Mortgage Servicing Platform) experience.
• Ability to manage time and priorities wisely.
• Ability to make sound decisions and resolve issues.
• Ability to work independently and effectively meet deadlines.
• Ability to communicate effectively in writing, in person, and by telephone.
• Ability to use Microsoft Office applications, specifically, Excel and Word.- Ability to maintain strict confidentiality.

Total Rewards

LoanCare's Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
• Time Off: Paid holidays, vacation, and sick leave
• Retirement & Investment: Fidelity National Financial matching 401(k) and employee stock purchase plans
• Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Employee Recognition: Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

Compensation Range: $17.88 - $26.73 per hour. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.

Build Your Future with LoanCare®

At LoanCare, we don't just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration.

Here, you'll find:

• A culture that helps you thrive, with resources and support to fuel your growth
• Flexibility to work remotely, while staying connected through virtual engagement
• Opportunities to make a real impact in an industry that touches millions of lives
• If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team.

About Remote Employment

We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS

WHO WE ARE

About us …LoanCare is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1.8 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

WORK CONDITIONS

Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary.

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

EQUAL EMPLOYMENT OPPORTUNITY

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.