Senior Manager, Business Operations eCommerce

Walmart; Bentonville (AR); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Manager of Business Operations & Digital Strategy to redefine online shopping experiences. This pivotal role focuses on enhancing site performance, driving operational excellence, and leveraging data to inform strategic decisions. You'll lead a talented team, optimize workflows, and partner with internal stakeholders to ensure a seamless customer journey. If you're passionate about eCommerce and have a knack for solving complex problems, this is the perfect opportunity to make a significant impact in a fast-paced environment. Join us in shaping the future of online shopping!

Qualifications

• 5+ years in eCommerce merchandising or site operations.
• Strong analytical skills with a focus on data-driven decisions.

Responsibilities

• Monitor site health and performance through analytics.
• Develop and implement site strategies to improve customer journey.

Skills

Strategic Thinking

Operational Excellence

Data Analysis

Team Leadership

Customer Focus

Education

Bachelor's degree in Information Technology

Master's Degree in Business

Tools

Analytics Tools

Dashboard Software

Job description

Position Summary

This role is based onsite in Bentonville, AR. Please only apply if open to relocation.

Want to help lead the way in redefining how we shop online? The Senior Manager of Business Operations & Digital Strategy - eCommerce will be a critical leader in enhancing our site’s performance and driving a frictionless customer experience. This person will set the bar for eCommerce business performance, initiative prioritization and operational excellence, by improving the agility and focus of the Site Merchandising team. They will help define and improve OKRs, drive transparency around performance, inform and manage the tech roadmap and requirements, and identify opportunities and scalable best practices. They’ll drive impact, improvement, and innovation to create a truly frictionless online shopping experience and help our eCommerce business.

You’ll sweep us off our feet if:

• You understand how customers shop online and use strategic thinking and innovation to create a seamless and fresh site experience for our customers.
• You have an incredible focus on operational excellence and getting the fundamentals right and can identify opportunities for efficiency and improvement through clearly defined performance metrics and dash boarding.
• You build trust quickly and can lead by influence, creating impact through partnership as well as ownership.
• You believe in and prioritize the collective success of the team and are quick to jump in, help, mentor, and coach your fellow team members.
• You use data and insights to make informed and impactful decisions that inform prioritization, and you have the acumen to translate complex data into actions and improvements.
• You have experience building business cases, identifying white space opportunities, presenting to executive stakeholders, and managing technology roadmaps and requirements.

You’ll make an impact by:

• Monitoring site health and performance through analytics and key metrics – You’ll lead internal business reviews and oversee the development of site metrics and dashboards to monitor site health and track performance, providing strategic insights to the Site Merchandising team to influence the overall direction for the site.
• Operating with excellence – You’ll help define best-in-class efficient workflows and reports with key performance metrics, embedding operational excellence and focus on data into everything you do and developing associates on the team to increase capabilities and enhance skills, knowledge and performance.
• Structuring complex and ambiguous strategic problems – You’ll continuously analyze our eCommerce business and develop and implement site strategies to improve the end-to-end customer journey, driving innovation and growth. You’ll develop hypotheses, translating data into actionable insights and recommendations, to inform our overall market position and identify site priorities.
• Becoming an invaluable strategic partner to internal stakeholders – You’ll advise on and partner with various internal teams to improve processes, identify opportunities, and scale best practice and governance, driving continual assessment and improvement of the site’s strategic direction and execution.
• Informing our Home Ecommerce technology roadmap – You’ll partner with Product and Tech teams to support site feature prioritization, requirements, and builds.

Minimum Qualifications

• Bachelor's degree in information technology, computer science, or related area and 5 years’ experience in eCommerce merchandising, site operations, business management, or related area.
• 7 years’ experience in eCommerce merchandising, site operations, business management, or related area.
• 2 years’ supervisory experience.

Preferred Qualifications

• Eight years related experience in Management Consulting, Business Operations, Product Management, Site Merchandising, Analytics or related field
• Masters Degree in Business or related field
• 4+ years demonstrated experience managing a team
• 4+ years of experience in consumer-focused e-commerce environment
• Strong customer obsession focused on building the right site experience for our customer
• Strategic mindset with ability to tackle complex and ambiguous problems
• Analytical and process-oriented, comfortable making data-driven decisions, and thirst for continuous improvement
• Experience developing and executing against technical product roadmaps
• Ability to set clear team objectives and performance measures
• Ability to select and develop a team of future leaders
• Demonstrated ability to work as part of a cross-functional team and willingness to take on responsibilities outside primary job description when necessary
• Assertive, adaptable and demonstrates initiative in a fast-paced environment with competing priorities

Primary Location

702 Sw 8Th St, Bentonville, AR 72716, United States of America