Manager, Business Operations

Midi Health; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

An innovative health tech company is seeking a dynamic operations leader to drive impactful projects and enhance efficiency in a rapidly evolving environment. This role offers the chance to work at the intersection of healthcare and technology, where you will analyze workflows, improve systems, and lead cross-functional initiatives. If you thrive in ambiguity and are passionate about operational excellence while maintaining a people-first approach, this opportunity is perfect for you. Join a team dedicated to transforming women's midlife health care and make a real difference in the lives of others.

Qualifications

• Systems thinker with a focus on operational efficiency and people management.
• Comfortable in high-growth, ambiguous environments.

Responsibilities

• Drive meaningful impact by improving operational workflows and systems.
• Lead cross-functional projects and align stakeholders for success.

Skills

Operational Excellence

Data Analysis

People Management

Project Management

Communication

Job description

Overview:

Midi Health is the only comprehensive virtual care clinic for women in midlife navigating perimenopause, menopause, and other common midlife health challenges. Our platform provides care designed by experts, scaled by technology, and delivered by trained and compassionate clinicians. We accept most major PPO insurance products, offering convenient access to clinical care through telehealth visits, 24/7 messaging, and responsible prescribing of medications, supplements, and other therapies.

We’re passionately focused on improving the symptoms of women’s midlife hormone changes because the current system too often leaves women misdiagnosed and undertreated. At Midi, we’re changing that.

This job is “HOT”:

This is a rare opportunity to drive meaningful impact at the intersection of healthcare, technology, and operations. You’ll be a core member of our operations leadership team—owning high-priority projects, fixing friction in how we work, and turning data into action. You’ll help us answer questions like:

• Where are we wasting time and resources?
• What tools will help us work more efficiently at scale?
• How do we structure cross-functional projects so they actually succeed?

If you’re energized by building in ambiguity, solving real problems, and leading with empathy, let’s talk.

Business impact- Not just surviving but thriving

• Find the leverage points - Use data, intuition, and input from every corner of the business to surface high-impact opportunities.
• Fix what’s broken (and make it better). Map, analyze, and improve operational workflows with an eye toward scalability and speed.
• Build smarter systems. Partner with Product, Clinical, and Engineering to evolve the tools and tech stack our teams rely on every day.
• Make metrics matter. Create dashboards, define KPIs, and tell compelling stories with data.
• Lead cross-functional projects. Align stakeholders, set timelines, and deliver on complex initiatives with company-wide visibility.
• Codify what works. Develop repeatable playbooks and best practices that make future projects faster and smoother.

What you will need to succeed:

• A systems thinker who can zoom out to spot inefficiencies and zoom in to fix them.
• Comfortable in high-growth, fast-moving, ambiguous environments.
• Obsessed with operational excellence, but people-first in how you lead.
• Comfortable with tools and data, and great at communicating complex ideas simply.
• Experienced in people management of teams of 2+

The interview process will include:

• Hiring Manager Screen (45 min)
• Technical Assessment/Working Session (1 hour)
• Final Team Interviews (3 hours)

The application window for this role closes on EOD Friday 4/25

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