Senior Manager, AI-Ready Software Platform

Lumen; Denver (CO); On-site; USD 136,000 - 171,000; Full time

Job summary

Lumen, a leader in AI-ready connectivity, seeks an experienced software leader to manage a Digital Customer Experience Platform group. You will ensure 24/7 availability across Web Portal, iOS, Android, and public APIs, guiding agile teams to optimize customer engagements and deliver high-quality, scalable solutions.

You’ll mentor engineers, shape architecture, and partner with Product Owners to drive best-in-class experiences for enterprise and government customers.

Qualifications

• 10+ years full lifecycle software development experience.
• 2+ years of management experience of large enterprise products or solutions.
• 5+ years design and development experience in Java (Core Java, Spring, Web Services), JavaScript, Node.js, PM2, JSON and MongoDB, CouchBase.
• 3+ years of experience with mobile app development (iOS and Android).
• Experience with Cloud Infrastructure from Amazon, Azure, GCP.
• Experience with Junit, SonarQube, Kafka, Grunt, Jasmine.
• Experience with source control packages such as Git.
• Strong problem solving and analytical skills.
• Ability to produce high quality, maintainable software.
• Ability to work in a fast-paced, highly collaborative environment.
• Preferred: Telecom industry experience.
• Preferred: Agile software development with Jira.
• Preferred: Hadoop or Splunk for data-driven insights.
• Preferred: Advanced SQL in MSSQL, Oracle, MySQL.

Responsibilities

• Participate in planning, demo and retrospective sessions as member of Agile Scrum team.
• Manage development activities including strategic and tactical development activities to deliver the best in class experience.
• Manage key architecture components that are reusable, scalable, and extensible for future changes/enhancements.
• Identify and design key moments during complex customer journeys across major services/product transactions.
• Mentor others on the team by instructing them in the Agile process, reviewing their designs and code, and overseeing integration and deployment of modules they develop.
• Assist with point of contacts as requested by product owners within the organization.
• Create development environment for efficient testing and integration using fully automated Continuous Integration and Continuous Delivery environment.
• Ensure that the quality of our products and the response times are industry leading and meet the highest quality standards through benchmarking assessments.

Skills

Java (Core Java)

Spring

Web Services

JavaScript

Node.js

PM2

JSON

MongoDB

CouchBase

Mobile app development

AWS

Azure

GCP

JUnit

SonarQube

Kafka

Grunt

Jasmine

Git

Tools

Jira

Git

Job description

Lumen, a leader in AI-ready connectivity, seeks an experienced software leader to manage a Digital Customer Experience Platform group. You will ensure 24/7 availability across Web Portal, iOS, Android, and public APIs, guiding agile teams to optimize customer engagements and deliver high-quality, scalable solutions.

You’ll mentor engineers, shape architecture, and partner with Product Owners to drive best-in-class experiences for enterprise and government customers.