Senior Engineering Manager - AI-Driven Digital Experience

Worky; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

Lumen is seeking a seasoned engineering leader to manage the Digital Customer Experience Platform Group, ensuring 24/7 availability across Web Portal, iOS, Android, and public APIs while optimizing customer engagements.

You will mentor a Scrum team, drive scalable architectures, and partner with product owners to deliver high‑quality, fast, secure software. The role demands strong communication and hands‑on development experience.

Qualifications

• 10+ years full lifecycle software development experience.
• 2+ years management of large enterprise products or solutions.
• 5+ years design and development in Java (Core Java, Spring, Web Services), JavaScript, Node.js, PM2, JSON and MongoDB, CouchBase.
• 3+ years of experience with mobile app development (iOS and Android).
• Experience with Cloud Infrastructure from Amazon, Azure, CLC.
• Experience with Junit, SonarQube, Kafka, Grunt, Jasmine.
• Experience with source control packages such as Git.
• Strong problem solving and analytical skills.
• Outstanding oral and written communication skills.

Responsibilities

• Participate in planning, demo and retrospective sessions as member of Agile Scrum team.
• Manage development activities including strategic and tactical development activities to deliver the best in class experience.
• Manage key architecture components that are reusable, scalable, and extensible for future changes/enhancements.
• Identify and design key moments during complex customer journeys across major services/product transactions.
• Mentor others on the team by instructing them in the Agileprocess, reviewing their designs and code, and overseeing integration and deployment of modules they develop.
• Assist with point of contacts as requested by product owners within the organization.
• Create development environment for efficient testing and integration using fully automated Continuous Integration and Continuous Deliveryenvironment.
• Ensure that the quality of our products and the response times are industry leading and meet the highest quality standards through benchmarking assessments.

Skills

Full lifecycle dev

Management experience

Java / Spring

JavaScript / Node.js

Mobile development

Cloud infrastructure

JUnit / SonarQube

Git

Problem solving

Communication skills

SQL databases

Tools

PM2

MongoDB

Couchbase

Jira

Splunk

Job description

Lumen is seeking a seasoned engineering leader to manage the Digital Customer Experience Platform Group, ensuring 24/7 availability across Web Portal, iOS, Android, and public APIs while optimizing customer engagements.

You will mentor a Scrum team, drive scalable architectures, and partner with product owners to deliver high‑quality, fast, secure software. The role demands strong communication and hands‑on development experience.