Senior Manager, AI Governance & Responsible Innovation

Charles Schwab; Austin (TX); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

401(k) with company match

Paid time for vacation, volunteering,

28-day sabbatical after every 5 years

Tuition reimbursement

Health, dental, and vision insurance

Job summary

Charles Schwab in Austin is seeking a Senior Manager, AI Standards, Controls & Responsible AI to build governance foundations for end-user AI across Operations. You will define standards, reporting, and operating routines to scale responsibly.

You will partner with AI product and platform teams, Technology, Risk, Compliance, Legal, and control functions to translate policies into practical guidance, create intake and issue-management processes, and establish governance forums.

Qualifications

• Knowledge of end-user AI tools, responsible AI principles, and AI governance.
• Ability to evaluate AI use cases and assess risk and business impact.
• Experience creating standards, internal control frameworks, and lifecycle processes.
• Ability to interpret legal, regulatory, and policy requirements into practical guidance.
• Strong analytics and reporting capabilities to improve transparency.
• Effective stakeholder management and influencing without direct authority.
• Excellent communication of complex concepts to business leaders.
• Strategic thinking and adaptability to evolving tech and expectations.
• Results oriented with ability to progress early-stage governance to steady state.

Responsibilities

• Design and operationalize AI standards, guardrails, and lifecycle requirements for end-user AI across Operations.
• Translate enterprise policies into clear guidance and playbooks without weakening control.
• Create scalable intake, review, documentation, and issue-management processes.
• Build AI governance reporting and visibility for leaders on use cases and risks.
• Develop risk-assessment and decision frameworks for AI use cases with incomplete info.
• Establish governance forums, escalation paths, and remediation practices.
• Partner across Operations, AI product and platform teams, Technology, Risk, Compliance, Legal to align requirements.
• Communicate complex AI governance concepts concisely to business users and senior leaders.

Skills

AI governance

Risk assessment

Policy interpretation

Analytics & reporting

Stakeholder management

Communication

Strategic thinking

Cross-functional collaboration

Attention to detail

Tools

Internal control frameworks

Lifecycle processes

Job description

Charles Schwab in Austin is seeking a Senior Manager, AI Standards, Controls & Responsible AI to build governance foundations for end-user AI across Operations. You will define standards, reporting, and operating routines to scale responsibly.

You will partner with AI product and platform teams, Technology, Risk, Compliance, Legal, and control functions to translate policies into practical guidance, create intake and issue-management processes, and establish governance forums.