AI Governance Leader: Responsible AI & Controls

Charles Schwab; Westlake (TX); On-site; USD 180,000 - 230,000; Full time

Job summary

Charles Schwab is seeking a Senior Manager, AI Standards, Controls & Responsible AI, to establish governance for end-user AI in Operations. You will shape standards, reporting, and decision frameworks to scale responsible AI with clear accountability and cross-functional alignment.

You will partner with AI, Risk, Legal, Compliance, and Operations teams to translate policies into practical guidance and scalable processes, advancing a transparent governance model.

Qualifications

• AI and responsible AI knowledge applied to end-user tools and governance.
• Ability to translate policy and risk requirements into practical guidance.
• Strong vendor and stakeholder collaboration across operations and risk teams.

Responsibilities

• Design and operationalize AI standards, guardrails, and lifecycle requirements for end-user AI across Operations.
• Translate enterprise policies and control requirements into clear guidance and playbooks.
• Create scalable processes for intake, review, approval, documentation, and issue-management.
• Build governance reporting and visibility for leadership on use cases, ownership, risk, and controls.
• Develop risk assessment and decision frameworks for AI use cases with incomplete information.
• Establish governance forums, escalation paths, and remediation practices across teams.
• Collaborate with Operations, AI product/platform, Technology, Risk, Compliance, Legal, and control units.
• Communicate complex AI governance concepts clearly to business users and leaders.

Skills

AI governance

Risk assessment

Policy interpretation

Analytics & reporting

Stakeholder management

Communication

Strategic thinking

Process improvement

Control design

Cross-functional collaboration

Job description

Charles Schwab is seeking a Senior Manager, AI Standards, Controls & Responsible AI, to establish governance for end-user AI in Operations. You will shape standards, reporting, and decision frameworks to scale responsible AI with clear accountability and cross-functional alignment.

You will partner with AI, Risk, Legal, Compliance, and Operations teams to translate policies into practical guidance and scalable processes, advancing a transparent governance model.