Senior Manager, AI-Driven SRE & Cloud Reliability

Intuit Inc.; Mountain View (CA); On-site; USD 222,000 - 301,000; Full time

Job summary

Intuit Inc. in Mountain View seeks a Senior Manager, Site Reliability Engineering to lead a hands-on team of 10–15 engineers responsible for the availability and operational health of Fintech Platform services on AWS.

You will set technical direction, review designs, and coach engineers through complex production issues. A core priority is AI Ops: embedding autonomous operations to 3x impact, reducing toil, and accelerating value delivery.

Qualifications

• 8+ years in systems engineering or SRE with 3+ years leading teams.
• Proven AWS production infra experience at scale (EC2, EKS/ECS, VPC, RDS, etc).
• Track record of high-availability outcomes for mission-critical, customer-facing systems.
• Deep incident management experience with postmortems and prevention.
• Strong foundation in distributed systems, networking, and IaC (Terraform/CloudFormation).
• Experience with observability tools (Datadog, Splunk, Prometheus).
• Ability to balance hands-on depth with people leadership and executive communication.

Responsibilities

• Own end-to-end operational excellence for Fintech Platform services and achieve near-99.999% availability.
• Lead and grow a team of 10–15 SREs, hiring, mentoring, and setting goals.
• Participate in architecture reviews, contribute to design decisions, and write/read code or IaC as needed.
• Define and execute an AI Ops roadmap to automate detection, diagnosis, and remediation.
• Identify toil, replace with autonomous agents, and measure impact on velocity.
• Drive incident management maturity and rigorous root-cause analysis.
• Build scalable AWS infrastructure with resiliency, auto-remediation, and multi-region failover.
• Define and report on SLOs/SLIs and quality metrics to guide investments.
• Collaborate with product, security, and compliance teams on reliability.
• Establish on-call playbooks and escalation paths to reduce MTTR.
• Oversee capacity planning, cost optimization, and roadmap decisions.
• Represent Infrastructure & SRE in leadership forums and executive reviews.
• Foster a culture of operational rigor and continuous improvement.

Skills

Leadership

Incident management

AI Ops

Reliability engineering

Communication

Strategy

Education

Bachelor’s degree in CS/Engineering

Tools

Terraform

CloudFormation

Datadog

Prometheus/Grafana

Kubernetes

EC2

EKS

Job description

Intuit Inc. in Mountain View seeks a Senior Manager, Site Reliability Engineering to lead a hands-on team of 10–15 engineers responsible for the availability and operational health of Fintech Platform services on AWS.

You will set technical direction, review designs, and coach engineers through complex production issues. A core priority is AI Ops: embedding autonomous operations to 3x impact, reducing toil, and accelerating value delivery.