Senior Manager, Agentic Banking & Digital Commerce

Accenture; Chicago (IL); On-site; USD 123,000 - 292,000; Full time

Job summary

Accenture Song seeks a Senior Manager to lead the delivery of agentic commerce and digital ecosystem transformation programs for banking clients. This role reports to the Managing Director/Partner and focuses on modernizing how banks structure, distribute, and optimize financial products across digital platforms.

You will guide multidisciplinary teams to surface products across digital channels and partner ecosystems, combining FS expertise with strategy and leadership to shape AI-enabled

Qualifications

• 10+ years of experience in consulting, digital strategy, or technology strategy within financial services.
• Experience with digital transformation, customer experience, or platform-related initiatives.
• Strong understanding of digital banking platforms, fintech ecosystems, and API-based integrations.
• Experience with AI-driven customer experiences, conversational interfaces, or emerging digital ecosystem trends.
• Understanding of digital marketing, content strategy, or product experience optimization.
• Experience collaborating with engineering leadership to prioritize AI-readiness initiatives on technical roadmaps.
• Proven ability to lead complex programs and manage cross-functional teams.

Responsibilities

• Lead major workstreams modernizing how banking products and services are distributed across digital platforms and partner ecosystems.
• Design strategies connecting banking platforms with fintech partners, marketplaces, and digital ecosystems.
• Define integration approaches using APIs, service layers, and product data feeds to support scalable financial product distribution.
• Lead platform modernization initiatives supporting future digital banking experiences.
• Translate strategic client objectives into executable architecture, delivery plans, and implementation roadmaps.
• Architect schema and structured frameworks aligned to AI retrieval and reasoning models.
• Ensure product, pricing, availability, policy, and review data are machine-consumable and exposed.
• Define standards for Agent Communication Protocols (ACP) and API readiness.
• Partner with engineering to expose endpoints that support AI agent interaction.
• Ensure feeds support real-time decisioning (inventory, pricing, shipping logic).
• Build scalable frameworks for AI-assisted transactions.
• Optimize structured data for RAG environments.
• Collaborate with GEO and content teams to align semantic and markup layers.
• Reduce friction between presentation and structured layers.
• Implement structured data QA and governance frameworks.
• Identify gaps impacting citation eligibility or recommendation logic.
• Establish governance standards for updates across markets.
• Ensure APIs and data outputs align with privacy, compliance, and brand safety requirements.
• Collaborate with legal and security teams to assess risk exposure in agentic integrations.
• Support structuring of product and customer data for analytics, personalization, and AI use cases.
• Identify opportunities where data can enhance decision-making, recommendations, and customer experiences.
• Collaborate with data teams to improve data accessibility across channels.
• Serve as a key client-facing leader delivering complex transformation programs.
• Manage multi-disciplinary teams across strategy, technology, design, and analytics.
• Lead client workshops, working sessions, and executive updates.
• Translate complex technical and strategic concepts into clear recommendations.

Skills

Financial services experience

Digital transformation

APIs & fintech

AI readiness

Digital marketing

Program leadership

Education

Bachelor’s degree in Business, CS, Engineering, or related

Job description

Accenture Song seeks a Senior Manager to lead the delivery of agentic commerce and digital ecosystem transformation programs for banking clients. This role reports to the Managing Director/Partner and focuses on modernizing how banks structure, distribute, and optimize financial products across digital platforms.

You will guide multidisciplinary teams to surface products across digital channels and partner ecosystems, combining FS expertise with strategy and leadership to shape AI-enabled