Senior Manager, Account Management

XPRESSDOCS PARTNERS, LTD.; Texas; On-site; USD 110,000 - 170,000; Full time

Job summary

XPRESSDOCS PARTNERS, LTD. in Fort Worth, Texas, is seeking a Senior Manager, Account Management to lead client relationships and drive account strategy. This role focuses on hands-on execution to bring client objectives to life with proactive communication and problem solving.

You will coach the Account Management team, manage a personal book of business, and collaborate with cross-functional partners to deliver client outcomes and growth opportunities.

Qualifications

• 4–6 years of experience in account management or client-facing roles.
• Experience managing a book of business and hitting retention and growth targets.
• Strong interpersonal skills with a natural ability to build rapport and trust.

Responsibilities

• Support the Account Director in managing day-to-day client relationships and communications.
• Manage and grow a personal book of business, serving as the primary point of contact for an assigned set of accounts.
• Build trust with clients through proactive problem-solving and strategic guidance.
• Lead and support client meetings, presentations, and account reviews when appropriate.
• Ensure client objectives, timelines, and expectations are clearly communicated internally.
• Build strong relationships with key stakeholders across client organizations.

Job description

Job Description

Senior Manager, Account Management

Fort Worth, Texas, United States

Come Work for Us!

Join our growing team of experts dedicated to helping clients simplify and strengthen their marketing efforts.

Xpressdocs is looking for a Senior Manager, Account Management, to join our team! The Account Manager sits at the heart of the client experience, balancing their own book of business with a hands‑on role in supporting the broader Account Management team. This is an execution-focused role that brings the account strategy to life through strong relationships, proactive communication, and day‑to‑day problem solving.

Key Responsibilities:

Client Management:

• Support the Account Director in managing day‑to‑day client relationships and communications
• Manage and grow a personal book of business, serving as the primary point of contact for an assigned set of accounts
• Build trust with clients through proactive problem‑solving and strategic guidance
• Lead and support client meetings, presentations, and account reviews when appropriate
• Ensure client objectives, timelines, and expectations are clearly communicated internally
• Build strong relationships with key stakeholders across client organizations

Strategic Planning:

• Contribute to account planning, program launches, and project recommendations
• Analyze account performance and provide actionable insights to clients and internal stakeholders
• Identify opportunities for account growth and cross selling/up‑selling
• Provide cross functional feedback for improvements to key programs and products
• Collaborate closely with the Account Director to execute on the broader account management strategy

Project & Team Coordination:

• Oversee and monitor project timelines, deliverables, resource allocation, and workflow prioritization
• Ensure all projects meet industry standards and client expectations
• Help prioritize workloads and maintain efficient workflow processes
• Coordinate and prioritize work with cross‑functional support leads (estimating, operations, marketing, etc.)

Leadership & Mentorship:

• Provide day‑to‑day coaching and support to Account Managers on the team, helping them navigate client situations, resolve issues, and identify growth opportunities
• Enforce KPIs, monitor performance, and drive accountability
• Support hiring, onboarding, and ongoing training
• Act as the primary escalation point for complex client issues
• Mentor Account Management team members and support professional development
• Encourage collaboration and maintain a positive team environment
• Contribute to company culture, process improvement, and business development efforts
• Support Performance Review process in conjunction with Account Director

You’ll thrive in this role if you have:

• 4–6 years of experience in account management or client‑facing roles
• Experience managing a book of business and hitting retention and growth targets
• Strong interpersonal skills with a natural ability to build rapport and trust
• Comfortable in a player‑coach capacity — able to balance personal responsibilities with supporting others
• Highly organized, detail‑oriented, and able to manage multiple priorities simultaneously
• Excellent written, verbal, and presentation skills
• Experience working with cross‑functional teams
• Strong understanding of integrated marketing campaigns and client services
• Proficiency in project management and collaboration tools

Preferred Skills:

• Strategic thinking and problem‑solving abilities
• Strong attention to detail and organizational skills
• Ability to thrive in a fast‑paced environment
• Leadership experience or mentoring capabilities
• Familiarity with account planning, analyzing, and reporting

Key Performance Indicators (KPIs):

• Client satisfaction and retention
• Penetration growth (users, brokers, teams, offices, regions, franchisees etc.)
• AM team performance (quota attainment, SLA adherence, client satisfaction)
• Account growth, penetration, and program adoption of key products (direct mail programs, digital tools, DAM usage)
• Team collaboration and efficiency
• Program performance and business impact
• On‑time and on‑budget project delivery