Senior Manager, Accessible Software Engineering

CVS Health; Wellesley (MA); On-site; USD 118,000 - 284,000; Full time

Job summary

CVS Health is seeking an experienced accessibility leader to drive inclusive product development and QA processes across engineering, design, and product teams. You will define metrics, align roadmaps with senior stakeholders, and oversee remediation efforts to improve customer and member experiences.

The role emphasizes collaboration, governance, and scalable enablement across the organization, with a strong focus on WCAG guidelines and accessible design.

Qualifications

• 7+ years of experience in accessible product implementation, digital quality, product development, engineering, UX, QA, or related fields.
• Proven ability to lead cross‑functional initiatives in a complex, matrixed environment.
• Advanced knowledge of WCAG, inclusive design, and accessibility testing approaches.

Responsibilities

• Champion accessible experiences as a shared accountability and a core component of product quality, customer trust, and operational excellence
• Influence cross-functional partners and senior leaders to be accountable for delivering accessible experiences
• Partner with product, design, and development partners to integrate accessibility into the product development lifecycle.
• Partner with design, product, and technology leaders to align roadmap priorities, OKRs, and delivery commitments related to accessibility
• Define metrics, solution-level SLAs, and reporting mechanisms to communicate accessibility defect trends, barriers, progress, and opportunities
• Oversee accessibility defect remediation plans by clarifying ownership, target dates, dependencies, acceptance criteria, and closure expectations for defects
• Lead audits and internal reviews, ensuring findings are prioritized, tracked, resolved, and used to strengthen prevention practices
• Coach and enable teams with practical guidance, training, resources, and role‑specific expectations that build sustainable capability
• Prepare executive‑level updates that summarize accessibility defect progress, execution concerns, decisions needed, customer and member impact, and recommendation

Skills

Accessible product implementation

Digital quality

Product development

Engineering

UX

QA

Cross-functional leadership

Stakeholder management

WCAG knowledge

Accessibility testing

Education

Bachelor's degree in Computer Science or related field

Job description

CVS Health is seeking an experienced accessibility leader to drive inclusive product development and QA processes across engineering, design, and product teams. You will define metrics, align roadmaps with senior stakeholders, and oversee remediation efforts to improve customer and member experiences.

The role emphasizes collaboration, governance, and scalable enablement across the organization, with a strong focus on WCAG guidelines and accessible design.