Senior Manager, Accessible Software Engineering

CVS Health; Irving (TX); On-site; USD 118,000 - 284,000; Full time

Benefits offered by this job

Bonus eligibility

Equity program

Comprehensive benefits

Job summary

CVS Health is advancing accessibility across its digital experiences and seeks a leader to shape and govern inclusive product delivery. You will drive cross‑functional initiatives, guide teams, and ensure WCAG-aligned accessibility practices are embedded in product development, design, and engineering processes.

The role requires extensive experience in accessible product implementation, strong stakeholder management, and the ability to communicate progress to executives.

Qualifications

• 7+ years of experience in accessible product implementation, digital quality, product development, engineering, UX, QA, or related fields.
• Proven ability to lead cross‑functional initiatives in a complex, matrixed environment.
• Demonstrated success influencing senior stakeholders across Product, Design, Engineering, and leadership teams.
• Advanced knowledge of WCAG, inclusive design, and accessibility testing approaches.
• Track record of integrating inclusive practices into product, design, engineering, and QA workflows.
• Skilled in guiding escalations related to accessibility, quality, compliance, or execution concerns.
• Effective communication, facilitation, stakeholder engagement, and collaboration skills.
• Proven ability to define metrics, monitor progress, and communicate barriers and recommendations to leadership.

Responsibilities

• Champion accessible experiences as a shared accountability and a core component of product quality, customer trust, and operational excellence
• Influence cross-functional partners and senior leaders to be accountable for delivering accessible experiences
• Partner with product, design, and development partners to integrate accessibility into the product development lifecycle.
• Partner with design, product, and technology leaders to align roadmap priorities, OKRs, and delivery commitments related to accessibility
• Define metrics, solution-level SLAs, and reporting mechanisms to communicate accessibility defect trends, barriers, progress, and opportunities
• Oversee accessibility defect remediation plans by clarifying ownership, target dates, dependencies, acceptance criteria, and closure expectations for defects
• Lead audits and internal reviews, ensuring findings are prioritized, tracked, resolved, and used to strengthen prevention practices
• Coach and enable teams with practical guidance, training, resources, and role‑specific expectations that build sustainable capability
• Prepare executive‑level updates that summarize accessibility defect progress, execution concerns, decisions needed, customer and member impact, and recommendation

Skills

Accessibility strategy

Cross-functional leadership

Stakeholder management

WCAG knowledge

Accessibility testing

Product quality

Communication

Risk mitigation

Education

Bachelor's degree in Computer Science or related field

Tools

Accessibility tooling

Automated testing

Defect management workflows

Job description

CVS Health is advancing accessibility across its digital experiences and seeks a leader to shape and govern inclusive product delivery. You will drive cross‑functional initiatives, guide teams, and ensure WCAG-aligned accessibility practices are embedded in product development, design, and engineering processes.

The role requires extensive experience in accessible product implementation, strong stakeholder management, and the ability to communicate progress to executives.