Senior Manager, 911 Communications & Operations

Sandoval County; New Mexico; Hybrid; USD 83,000 - 100,000; Full time

Job summary

Sandoval County seeks a seasoned supervisor to oversee the SCRECC daily operations. You will coordinate staff, ensure efficient workflows, and provide expert administrative support to the 911 Communications Director.

The role includes budgeting, procurement, policy development, and staff training. You will interact with internal teams and external agencies to maintain compliant, timely emergency communications services.

Qualifications

• Bachelor’s degree and six years PSAP experience with two years supervisory/budgetary responsibility
• Valid NM driver’s license or ability to obtain within 30 days
• Public safety dispatch certifications or ability to obtain within a year
• Background check and pre-employment drug screening

Responsibilities

• Coordinate daily functions of SCRECC and supervise staff
• Provide administrative support to the 911 Director and ensure compliance
• Oversee budget development, procurement, and facilities needs
• Develop SOPs, training curricula, and policy updates
• Represent department at meetings and coordinate with external agencies
• Assist during emergencies and manage incident information flow
• Resolve staff issues and enforce discipline as needed

Skills

Staff supervision

Budget oversight

Policy coordination

Training & coaching

Interagency coordination

Education

Bachelor's degree in Business Administration

Bachelor's degree in Public Administration

Related field degree

Job description

Sandoval County seeks a seasoned supervisor to oversee the SCRECC daily operations. You will coordinate staff, ensure efficient workflows, and provide expert administrative support to the 911 Communications Director.

The role includes budgeting, procurement, policy development, and staff training. You will interact with internal teams and external agencies to maintain compliant, timely emergency communications services.