Assistant Director, 911 Communications

Sandoval County; New Mexico; Hybrid; USD 83,000 - 100,000; Full time

Job summary

Sandoval County seeks a seasoned supervisor to oversee the SCRECC daily operations. You will coordinate staff, ensure efficient workflows, and provide expert administrative support to the 911 Communications Director.

The role includes budgeting, procurement, policy development, and staff training. You will interact with internal teams and external agencies to maintain compliant, timely emergency communications services.

Qualifications

• Bachelor’s degree and six years PSAP experience with two years supervisory/budgetary responsibility
• Valid NM driver’s license or ability to obtain within 30 days
• Public safety dispatch certifications or ability to obtain within a year
• Background check and pre-employment drug screening

Responsibilities

• Coordinate daily functions of SCRECC and supervise staff
• Provide administrative support to the 911 Director and ensure compliance
• Oversee budget development, procurement, and facilities needs
• Develop SOPs, training curricula, and policy updates
• Represent department at meetings and coordinate with external agencies
• Assist during emergencies and manage incident information flow
• Resolve staff issues and enforce discipline as needed

Skills

Staff supervision

Budget oversight

Policy coordination

Training & coaching

Interagency coordination

Education

Bachelor's degree in Business Administration

Bachelor's degree in Public Administration

Related field degree

Job description

Department: SCRECC Pay: $83,033.60-$99,673.60 Close Date: 09-08-2026

Job Description

GENERAL PURPOSE: Under the general direction of the 911 Communications Director, coordinates and supervises assigned daily functions and activities of the Sandoval County Regional Emergency Communications Center (SCRECC); provides expert and professional administrative support to the Director; oversees staff, policy, training, coordination with internal and external agencies, and compliance related to 911 communications; and performs other duties as assigned. A job description is intended to present a general list of tasks/duties performed by employees within this job. Job descriptions are not intended to list all duties performed within the job.

Minimum Qualifications

• Education and Experience: Bachelor’s Degree in Business Administration, Public Administration or related field and six (6) years of public safety answering point (PSAP) experience that includes two years of staff supervisory and budgetary responsibility; preferably in a public sector environment; OR an equivalent combination of education and experience.
• Required Licenses or Certifications: Valid New Mexico driver’s license or ability to obtain a valid New Mexico driver’s license within 30 days of hire. State of New Mexico Police/Public Safety Telecommunicator Dispatching Certification. ICS 100, 200, 300, 400, 700, 800, 247, 144, 1200, 2200 and G191 or able to obtain within one year of hire.
• Additional Requirements: Ability to maintain a valid New Mexico driver’s license Must pass an applicable background check Pre‑employment drug and alcohol screening This is a safety‑sensitive position subject to random drug testing in accordance with County policy Article XIII Drug and Alcohol Policy and Testing‑Drug Free Workplace of the Sandoval County Personnel Rules and Regulation. This position is subject to random alcohol and drug testing in accordance with 49CFR.382

SUPERVISION RECEIVED AND EXERCISED

Position reports to the 911 Communications Director and exercises supervision over lower level staff.

ESSENTIAL JOB FUNCTIONS

Responsible for the daily operations and delivery of the department’s services to internal and external customers, particularly in the absence of the Director; oversees work flow efficiency and implementation of daily tasks and projects.

Responsible for planning, coordinating and reviewing the work of assigned staff; assigns tasks and coordinates schedules, projects, and programs; provides constructive feedback; reviews and evaluates work and makes effective suggestions and recommendations.

Coaches, trains and motivates staff; coordinates and/or provides staff training; and manages employee relations as assigned; manages the workflow and prioritization of projects and measures the performance of the assigned unit/area and all related staff; provides general advice and counsel to staff; develops developmental work plans for staff; and implements corrective actions, discipline and termination procedures as appropriate/necessary.

Assists with the coordination and management of the operations of the Emergency Communications Center; evaluates the organizational structure of ensure efficient work flow, operations and staffing; identify tasks that need to be completed, prioritize the tasks and assign work and timelines.

Ensures compliance with and consistent application of all pertinent federal, state, local and County regulatory requirements; interprets regulatory guidelines and exercises discretion in providing direction; develops and/or obtains and delivers training curricula to enhance employee understanding of regulatory guidelines and enhance departmental compliance.

Assists in the development of the department’s budget, goals and objectives; implements and monitors the departmental budget; presents the annual budget and all supporting documentation to the County Manager and Board of County Commissioners; controls the purchasing of materials and equipment necessary for the Emergency Communications Center responsibilities; and determines the need for new equipment and facilities and major repair or upgrade of equipment and facilities.

Attends a variety of meetings representing the department and/or the County.

Develops, maintains and manages the department Standard Operating Policy (SOP); continuously reviews and updates the SOP’s; develops training programs based on SOP’s; and reviews and updates policies as necessary.

Assists during emergencies to provide support in managing incidents, coordinating with first responders, and ensuring the timely flow of critical information.

Meets with staff as needed to resolve any issues or conflicts within the communications center.

Performs other job‑related duties as required.

Required Knowledge of

• Operational characteristics, services, and activities of a 911 communications department, including business/industry principles and practices related to work assigned.
• 911 and public safety communications infrastructure including, but not limited to telephone equipment; radio communication shelters and towers; radio consoles; and computer hardware, software and network equipment.
• Pertinent federal, state and local laws, regulations and ordinances.
• Training techniques and methods.
• Competent decision making in fast‑paced, multi‑tasking situations.
• Acquiring and monitoring grants.
• Principles and practices of governmental budget preparation and administration; to include procurement processes and procedures.
• Research methods and report presentation.
• Effective communication principles and practices including oral and written communication; to include public relations and public speaking.
• Modern office procedures, methods, and equipment including computers, computer applications such as word processing, spreadsheets, and statistical databases.
• Principles and practices of governmental budget preparation and administration.
• English usage, spelling, grammar, and punctuation.
• Principles of business letter writing.
• Principles of supervision, training, and performance evaluation.

Required Skill in

• Administering and managing a 911 communications center and program in a public‑sector setting.
• Developing and implementing department goals and objectives, including short, long‑term, and strategic planning.
• Performing work that involves multiple priorities, complex tasks, deadlines, and constant communication across organizational boundaries using resources at hand.
• Writing, administering, and evaluating grants, contracts, and proposals.
• Researching and preparing administrative reports and project evaluations.
• Developing and administering contracts for supplies, services, and equipment.
• Developing and conducting training programs associated with public safety answering point functions.
• Analyzing policy and making effective decisions.
• Evaluating processes and procedures for improvement and cost‑effectiveness.
• Working cooperatively with County employees, contractors, other public safety agencies, and the public.
• Working with equipment, tools, and materials required in area of assignment.
• Communicating effectively verbally and in writing, including public relations and public speaking.
• Establishing and maintaining effective working relationships with employees, other agencies, and the public, including meeting and dealing tactfully with the public.
• Utilizing personal computer software programs and other relevant software affecting assigned work and in compiling and preparing spreadsheets.
• Principles and practices of governmental budget preparation and administration.
• Developing, interpreting and administering policies and procedures sufficient to administer, discuss, resolve, and explain them.
• Ability to make quick, sound decisions under pressure, particularly in emergency response situations.
• Supervising, leading, and delegating tasks and authority.

Physical Demands / Work Environment

Work is performed in a standard office environment with some outside field work. Work frequently involves extended periods of time viewing a computer monitor and operating a keyboard. Work regularly requires speaking, hearing and utilizing a phone, calculator, cell phone, copier or fax machine. Frequently requires communication with the public in person, over the phone and mail systems. Work frequently involves manual manipulation of documents and file folders; and opening and closing file drawers. Essential and supplemental functions may require maintaining physical condition necessary for sitting, walking or standing for prolonged periods of time, bending, stooping, and lifting and carrying items weighing up to 30 pounds. Operates a County vehicle as necessary to attend meetings, training and perform related job duties. Required to attend various meetings during and after regular business hours. May be required to be on call and assist in the center outside regular business hours.

Company Culture

We foster an organization that engages its citizens and exceeds their needs. We promote organizational excellence through collaborative leadership, improved communications and the development of employee learned programs. We ensure employees' skills and County policies are aligned with County goals and objectives to sustain investment in public and organizational infrastructures. Sandoval County is always recruiting for hardworking, qualified people to join our workforce. If you have a passion for public service and for serving the residents of our county, we could be a great fit for you!