Senior Manager

Dave & Buster's Inc.; Silver Spring (MD); On-site; USD 68,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus

Health; Dental; Vision; Disability

Employee Assistance Program

Buster’s Legacy Fund

401K matching

Free food

Free gameplay

Growth opportunities

Fun work environment

Job summary

Dave & Buster's Inc./Main Event Entertainment is seeking a Senior Manager to provide leadership and direction for front-of-house or back-of-house operations under the General Manager. You will drive strategic initiatives, manage costs and boost guest satisfaction in a fast-paced restaurant/entertainment environment.

The role requires 5+ years in hospitality, strong business acumen, and the ability to lead teams through weekends, nights, and holidays while maintaining high service standards.

Qualifications

• 5+ years of Restaurant/Hospitality Experience.
• Proficient in managing cost of goods sold and labor.
• Strong business acumen and guest-focused mindset.
• Ability to lead a team to create a memorable guest experience.
• Willing to work weekends, nights and holidays.

Responsibilities

• Promote positive team member relations and delegate managerial duties; foster high staff morale.
• Analyze financial reports and develop action plans to grow revenue and control costs to meet budgets.
• Ensure execution of staff training programs.
• Ensure staffing levels and management coverage meet business needs and maximize customer experience.
• Deliver an unparalleled guest experience through food, drinks, and games.
• Maintain a safe and secure environment for guests and staff.
• Continuously improve operational execution through adherence to standards and procedures.

Skills

Team leadership

Communication

COGS & labor control

Business acumen

Guest experience

Job description

Job Description

THE SENIOR MANAGER:

provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results for selected front-of-house or back-of-house areas under the guidance of the General Manager.

What we are looking for!

• You love working in a fast-paced, multi-faceted restaurant/entertainment scene
• You can communicate with the team members and guests in a way that inspires FUN!
• You thrive on instant satisfaction! There's nothing better than improving someone's experience or encouraging your team to elevate their performance
• You have never met a goal you can't beat
• You can handle 100K days while walking five miles a shift & working an average of 50-hour work weeks
• The ability to oversee all aspects of the business - from the most minor details to the big picture

Requirements

• 21+ years of age
• 5+ years of Restaurant/Hospitality Experience
• Proficient in managing the cost of goods sold and labor
• Strong business acumen
• Ability to lead a team to create a memorable guest experience
• The ability to work weekends, nights and holidays
• Not afraid to work in a fast-paced, noisy environment with distracting conditions

What will you be doing daily?

• Promote positive team member relations, including effective delegation of managerial duties and fostering high staff morale
• Analyze financial reports and develop action plans to grow revenue and control costs in order to meet or exceed annual budgets
• Ensure the execution of staff training programs
• Ensure staffing levels and management coverage are appropriate to meet the needs of the business and maximize the customer experience
• Deliver an unparalleled guest experience through the best combination of food, drinks, and games
• Maintain a safe and secure environment for all guests and staff
• Continuously improves operational execution through attention to detail and adherence to operating standards and procedures

PERKS!

• Competitive salary
• Quarterly bonus program
• Health, Dental, Vision, Long & Short-term Disability
• Employee Assistance Program
• Buster’s Legacy Fund (Supports team members during difficult times)
• 401K matching plan
• FREE food
• FREE gameplay
• Large leadership team = multiple managers per shift
• FUN work environment

• Grow your career!
  • Two FUN brands (Dave & Buster’s and Main Event Entertainment) under one roof = Double the growth opportunities

Dave & Buster’s Inc./Main Event Entertainment is an Equal Opportunity Employer

Salary Range

68416

80490

We are an equal opportunity employer and participate in E-Verify in states where required.