Director, Business Operations

PayPal; Chicago (IL); On-site; USD 145,000 - 215,000; Full time

Job summary

PayPal is seeking a strategic and collaborative Director of Business Operations to lead the Americas region. This high-impact role ensures the operating model scales with confidence, partnering with the SVP to translate strategy into operational delivery and supporting cross-functional teams for growth.

Responsibilities include driving OKRs, overseeing budgets, and leading regional operating rhythms while aligning resources to business goals in a fast-growing tech environment.

Qualifications

• 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Responsibilities

• Strategic Support for Commercial Execution - advise SVP of Americas on strategy and priority setting for the business.
• Insights-Driven Decision Making - leverage data to inform planning and identify risks and opportunities.
• Develop and implement strategic plans and initiatives to improve processes and drive growth.
• Performance Management - define metrics to monitor performance across business lines.
• Lead Operating Rhythms - own operating reviews and ensure accountability across cadences.
• Operating Model Governance - ensure the markets operating model aligns with goals.
• Cross-functional partnership - collaborate with Product, Marketing, Finance, Analytics and Revenue Ops.
• Analyze market trends and customer needs to identify opportunities for innovation.
• Manage budgets and resource allocation to support the Americas region.

Skills

Strategic Leadership

Operations Management

Financial Acumen

Stakeholder Management

Communication

Data Analytics

Education

Bachelor’s degree

Job description

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary

We are looking for a strategic and collaborative Director of Business Operations to lead the business operations functions of our growing business in the Americas region. This is a high-impact leadership role responsible for ensuring our operating model functions effectively, enabling the business to scale with confidence and clarity. You will act as a key partner to the SVP of the Americas supporting the execution of strategy and serving as a trusted advisor to translate vision into operational delivery. You will work across commercial and operational teams to ensure alignment, support execution, and turn insights into action to drive performance and growth.

Essential Responsibilities

• Establish overall business or technical strategy for the business operations of aligned organization.
• Influence decisions as an advisor or counsel to business leadership.
• Drive strategic objectives and ensure resources are effectively allocated.
• Provide oversight and support for planning and management of financial, budget, and headcount targets.
• Act as a liaison between business leadership, staff, and other key partners.
• Optimize workflows and drive process improvements to enhance organizational performance.
• Drive and monitor Objectives and Key Results (OKRs) to address gaps in business and operations.

Minimum Qualifications

• 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Key Responsibilities

• Strategic Support for Commercial Execution - Support the SVP of Americas in overarching topics such as strategy formulation and priority setting for the business Partner with segment leads across Enterprise, SMB and Consumer to provide insights and support, enabling growth, market responsiveness, and improved customer experience.
• Insights-Driven Decision Making - Leverage data and business intelligence to drive informed decisions, identify risks and opportunities, and support executive-level planning.
• Develop and implement strategic plans and initiatives to improve business processes and drive growth. Identify and implement operational efficiencies to increase productivity and reduce costs.
• Performance Management - Define and leverage key metrics to monitor performance, identify issues, and support outcome-driven decision making across each business line (merchant and consumer).
• Lead Operating Rhythms - Own and lead the operating rhythms of the region, including operating reviews and performance reviews. Ensure consistency, insight, and accountability across all review cadences.
• Operating Model Governance - Ensure the markets operating model is functioning effectively, aligning teams, systems, and resources to support strategic goals.
• Cross-functional partnership - Drive strong collaboration between Product, Marketing, Finance, Analytics and Revenue Operations functions to ensure alignment and operational execution of initiatives.
• Analyze market trends and customer needs to identify opportunities for innovation and improvement. Stay updated on industry trends and changes in the e-commerce landscape to inform business strategies.
• Manage budgets and resource allocation to support the Americas region.

Key Requirements

• 8+ years in senior business operations or general management roles, ideally within fast-growing tech environments. Experience in management consulting, e-commerce, digital transformation or business model transformation is a plus.
• Analytical understanding - gets the numbers, interprets them, knows how to structure analytics Strong business acumen about developments in the FinTech markets as well as thorough understanding of B2B and B2C digital business models
• Demonstrated experience in managing complex operating models, initiatives end to end and cross-functional collaboration
• Clear and confident communicator, with a proven ability to provide clarity to stakeholders at all levels, particularly in high-paced or ambiguous situations
• Strong commercial acumen with the ability to support go-to-market teams with operational insights, challenging norms and initiating recommendations for change.
• Adept at using data and reporting tools (e.g., Tableau, Looker, Salesforce) to drive decision-making
• Ability to work in a matrix organization – work with peers, manage upwards and downwards with an empathic leadership style. Proven ability to lead teams and drive alignment in dynamic, high-change environments
• Very strong communication and networking skills Excellent written and spoken English

Subsidiary

PayPal

Travel Percent

0

Pay Range

• New York City, New York: ($159,500.00 - $236,500.00 Annually)
• Chicago, Illinois: ($145,000.00 - $215,050.00 Annually)
• Austin, Texas: ($145,000.00 - $215,050.00 Annually)
• San Jose, California: ($159,500.00 - $236,500.00 Annually)
• Scottsdale, Arizona: ($137,500.00 - $204,050.00 Annually)
• Omaha, Nebraska: ($137,500.00 - $204,050.00 Annually)

Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.

For the majority of employees, PayPal’s balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail].

Belonging at PayPal

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

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Notice to Applicants and Employees who reside within New York City

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