Sr Program Manager

PayPal, Inc.; New York (NY); Hybrid; USD 130,000 - 192,000; Full time

Benefits offered by this job

Healthcare coverage for you and family

Generous paid time off

Hybrid work model

Job summary

PayPal, Inc. in New York City is seeking a Senior Manager for Enterprise Strategic Program Management to drive enterprise-wide initiatives from concept through execution.

You will partner with cross-functional leaders, manage complex programs, and enable executive decision-making with clear governance and risk mitigation. The role requires 8+ years of experience, a Bachelor’s degree (MBA preferred), and the ability to lead in a fast-paced, matrixed environment.

Qualifications

• 8+ years relevant experience and a Bachelor’s degree OR equivalent
• Proven success delivering enterprise-level programs in complex, matrixed organizations
• Strong leadership skills with the ability to influence without direct authority
• Exceptional communication skills for executive audiences

Responsibilities

• Lead planning and execution of complex, multi-year programs with significant business impact
• Partner with business leaders, functional heads, and PMO teams to define scope, resources, and timelines
• Escalate blockers and drive rapid resolution
• Identify risks and develop mitigation plans
• Provide executive-ready reporting to leadership committees

Skills

Leadership

Program management

Cross-functional collaboration

Communication

Education

Bachelor's degree

MBA preferred

Tools

PMO frameworks

Job description

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary

Reporting to the Snr Director, Enterprise Strategic Program Management, the Snr Manager, Enterprise Strategic Program Management plays a critical role in driving enterprise-wide strategic initiatives from concept through execution. Partnering closely with cross-functional leaders and teams, this role ensures programs are aligned to corporate priorities, delivered on time and achieving measurable business outcomes. The Snr Manager leads a portfolio of complex, high-visibility initiatives, managing project teams, mitigating risks, and enabling executive decision-making through clear communication and deep operational governance. The ideal candidate is a strong communicator with high attention to detail, capable of navigating complex stakeholder dynamics and delivering results in a fast-paced, matrixed environment.

Job Description

Essential Responsibilities

• Scope: The project & program responsibilities are focused on internal information system-specific project tasks or non-technical project completion using an internal customer perspective, both typically from initiation through delivery.
• Develop and implement program plans and budgets.
• Coordinate cross-functional teams and third-party contractors.
• Identify risks and develop mitigation strategies.
• Ensure projects are completed on time and within budget.
• Provide strategic guidance to project managers.
• Maintain relationships with key stakeholders.
• Mentor junior project managers.

Minimum Qualifications

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Responsibilities

• Lead planning and execution of complex, multi-year programs with significant business impact.
• Partner with business leaders, functional heads, and PMO teams to define program scope, resources, and timelines.
• Serve as the escalation point for program blockers and drive rapid resolution.
• Proactively identify and manage program risks, issues, and dependencies; develop mitigation and contingency plans.
• Provide regular updates and executive-ready reporting to the Senior Director and leadership committees.
• Drive continuous improvement in program management practices, tools, and governance frameworks.
• Ensure program budgets are tracked and managed effectively, balancing strategic investment with cost discipline.
• Facilitate stakeholder alignment and decision-making through workshops, steering committees, and structured communications.
• Support change management efforts to enable adoption of program outcomes across the enterprise.

Requirements

• Bachelor's degree in Business, Management, or related field; advanced degree or MBA preferred.
• Proven success delivering enterprise-level programs in complex, matrixed organizations.
• Strong leadership skills with the ability to influence without direct authority.
• Exceptional communication skills, capable of distilling complexity for executive audiences.
• A 'true' team player with a will to win.
• Solid business acumen with the ability to connect project outcomes to strategic objectives.

Subsidiary

PayPal

Travel Percent

0

Pay Range

Primary Location : Pay Range: New York City, New York: ($129,500.00 - $191,950.00 Annually)

Additional Location(s) : Pay Range: No other locations are assigned to this requisition currently.

Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.

Work Model

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Fees and Fraud Prevention

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

Benefits

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most.We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail].

Belonging at PayPal

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Other Requests

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates.