Senior Manager, Product Strategy and Operations

PayPal; New York (NY); Hybrid; USD 130,000 - 192,000; Full time

Benefits offered by this job

Hybrid work model

Healthcare coverage

Generous paid time off

Job summary

PayPal is seeking an experienced operations leader to serve as Chief of Staff for the Payment Services division in New York, driving the AI Transformation program, overseeing PSP operating budgets, and shaping strategic initiatives. The role requires executive-level collaboration, strong financial acumen, and the ability to execute in a dynamic, high-visibility setting.

Ideal candidates have 8+ years of relevant experience, a Bachelor’s degree or equivalent, and a proven track record of

Qualifications

• 8+ years relevant experience and a Bachelor’s degree OR an equivalent combination of education and experience.

Responsibilities

• Chief of Staff Support: prioritize the org's agenda and prepare for leadership engagements.
• AI Transformation: drive workstreams across cross-functional teams and report progress to leadership.
• Opex / Budget Management: own day-to-day management of PSP's operating budget and monitor spend vs. plan.
• Business Case Development: build and refine business cases for new initiatives with stakeholders.
• Stakeholder Management: build trusted relationships and influence initiatives without direct authority.
• Operational Rigor: bring structure and attention to detail to fast-moving initiatives and ensure follow-through.

Skills

Strategic leadership

Budget/Opex management

Stakeholder management

Communication

Program/project management

Education

Bachelor’s degree or equivalent

Job description

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third‑party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end‑to‑end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross‑border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

This role sits at the intersection of strategy and execution: you will support the SVP of Payment Services, drive critical workstreams within the org's AI Transformation, own PSP's operating expense (Opex) management, and help build and advance business cases that shape the org's direction. This is a high‑visibility role for someone who thrives on ambiguity, moves fast without losing precision, and can flex between big‑picture strategy and the details of getting things done. We need someone low‑ego who is willing to roll up their sleeves and drive the work forward themselves, regardless of scope or level of task.

Essential Responsibilities:

• Lead complex projects of diverse scope to optimize operational processes.
• Participate in complex problem resolution and determine methods and procedures for new assignments.
• Drive global process improvements within the organization.
• Provide oversight and support for planning and management of financial, budget, and headcount targets.
• Act as a liaison between business leadership, staff, and other key partners.
• Influence the quality, efficiency, and effectiveness of business processes.
• Utilize internal and external data to provide actionable insights for business growth.

Minimum Qualifications:

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

• Proven ability to drive business cases and strategic initiatives from concept to execution.
• Strong attention to detail combined with the ability to see and communicate the bigger picture.
• Demonstrated experience managing and influencing stakeholders at varying levels, including senior leaders, without direct reporting authority.
• A track record of proactive, independent execution: someone who identifies what needs to happen and drives it forward without waiting to be asked.
• Comfort operating in ambiguity and switching context between long‑term strategic work and immediate, tactical asks.
• Experience with budget/Opex management or financial operations is a plus.
• Excellent written and verbal communication skills, with experience preparing materials for senior leadership.
• Prior business operations, strategy, or product management experience preferred.

What You'll Do:

• Chief of Staff Support: helping prioritize the org's agenda, prepare for key leadership and stakeholder engagements, and ensure follow‑through on commitments across the organization
• AI Transformation: Drive specific workstreams within the org's AI Transformation initiative, coordinating across cross‑functional teams to keep projects on track, unblock issues, and report progress to leadership.
• Opex / Budget Management: Own day‑to‑day management of PSP's operating budget, including tracking spend against plan, identifying variances, and partnering with Finance to ensure disciplined, transparent budget stewardship.
• Business Case Development: Build, refine, and drive forward business cases for new initiatives, partnering with stakeholders to align on scope, investment, and expected outcomes.
• Stakeholder Management: Build trusted relationships across the org and with cross‑functional partners; influence without direct authority to keep initiatives moving and aligned.
• Operational Rigor: Bring structure and attention to detail to fast‑moving, sometimes ambiguous initiatives, ensuring nothing falls through the cracks.

Subsidiary:

PayPal

Travel Percent:

0

The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:

Primary Location | Pay Range: New York City, New York: ($129,500.00 - $191,950.00 Annually)

Additional Location(s) | Pay Range: No other locations are assigned to this requisition currently.

Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in‑person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice‑based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Commitment to Diversity and Inclusion:

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail].

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.