Information Technology Manager

Vaspire Technologies Inc.; California (MO); On-site; USD 100,000 - 180,000; Full time

Job summary

Vaspire Technologies Inc. seeks an experienced IT professional to support our executive ecosystem.

You will resolve hardware and software issues and collaborate with third-party vendors to adopt new technologies to keep the environment current. You will serve as the on-site L3 escalation point for C-suite and VIPs, delivering proactive, high-touch support across Windows, macOS, iOS, Android, and Microsoft 365 in a fast-paced setting.

Qualifications

• Experience handling complex hardware and software problems.
• Experience with information technology and current technology trends.
• Ability to provide technology solutions to employees.
• Ability to collaborate with third-party software vendors.

Responsibilities

• Serve as the primary L3 escalation point for executive/VIP support, owning incidents end-to-end.
• Provide concierge-level support to C-suite executives, board members, and visiting VIPs.
• Build trusted relationships with executive stakeholders.
• Perform advanced troubleshooting and root cause analysis across Windows, macOS, iOS, Android, and Microsoft 365 environments.
• Deliver proactive, anticipatory support for executive devices and meeting environments.
• Architect, configure, and maintain executive-level device ecosystems (laptops, mobile devices, secure collaboration tools).
• Lead workstation engineering initiatives (PowerShell scripting, SCCM/MECM, Intune, endpoint hardening).
• Own and deliver executive A/V and boardroom support for high-stakes meetings and events.
• Partner with infrastructure, networking, and security teams to resolve complex issues with urgency.
• Manage VVIP loaner devices with readiness and premium user experience.
• Maintain documentation, SLA adherence, and reporting within ITSM platforms.
• Act as on-site subject matter expert during executive visits.

Skills

Executive support

L3 escalation

Root cause analysis

PowerShell scripting

SLA reporting

Tools

SCCM/MECM

Intune

Microsoft 365

Teams

Zoom

Webex

ServiceNow

Job description

The ideal candidate will have a wealth of experience tackling various hardware and software problems. They should be comfortable providing technology solutions to employees and working closely with third party software companies to adopt new technologies and efficiently use existing ones. This candidate should have prior experience working with information technology and understand the latest technology trends to ensure the technology in place is up to date.

Key Responsibilities

• Serve as the primary L3 escalation point for all executive/VIP support issues, owning incidents end-to-end with a white-glove, accountability-driven approach.
• Provide concierge-level support directly to C-suite executives, board members, and visiting VIPs, ensuring a frictionless and interruption-free technology experience.
• Build and maintain trusted relationships with executive stakeholders, acting as a reliable and discreet technology partner.
• Perform advanced troubleshooting and root cause analysis across Windows, macOS, iOS, Android, and Microsoft 365 environments with urgency and precision.
• Deliver proactive, anticipatory support, ensuring executive devices, applications, and meeting environments are always optimized and ready.
• Architect, configure, and maintain executive-level device ecosystems, including laptops, mobile devices, and secure collaboration tools (Teams, Zoom, Webex).
• Lead workstation engineering initiatives (PowerShell scripting, SCCM/MECM, Intune, endpoint hardening) to ensure stability, performance, and security at the executive tier.
• Own and deliver executive A/V and boardroom support, including live troubleshooting for high-stakes meetings, presentations, and events.
• Partner cross-functionally with infrastructure, networking, and security teams to resolve complex, business-critical issues with urgency.
• Manage VVIP loaner devices with a focus on immediate readiness and premium user experience.
• Maintain detailed documentation, SLA adherence, and reporting within ServiceNow or equivalent ITSM platforms.
• Act as the on-site subject matter expert during executive visits, ensuring a polished and seamless technology experience.