Senior Management Systems Architect

City of Seattle; Seattle (WA); On-site; USD 77,000 - 90,000; Full time

Benefits offered by this job

Benefits package

Diversity & inclusion emphasis

Job summary

The City of Seattle is seeking a Senior Management Systems Analyst for the Consumer Protection Division to shape how technology serves customers and staff. You will blend human-centered design with policy and customer experience to build customer-facing and back-office systems that improve efficiency and accessibility.

Work with CPD staff, Seattle IT, customers, and partners to translate requirements into scalable solutions; emphasize equity and compliance.

Qualifications

• Minimum 3 years of experience in application design, system development and maintenance, data administration, and report design.
• Bachelor’s degree in business or public administration, finance, computer science or related field.
• Two years of relevant experience is equivalent to a bachelor’s degree.
• Experience designing and delivering solutions for systems with regulatory, billing, or compliance requirements.
• Highly proficient in the Microsoft Office 365 applications suite, including PowerApps, MS Forms, MS Power Automate.
• Proficient in developing, configuring, deploying, and maintaining SSRS databases, documentation, and reports.
• Experience creating visualizations and dashboards using Tableau or Power BI.
• Knowledge of testing practices, tools, and documentation.

Responsibilities

• Serve as technical advisor to the divisional management.
• Act as project manager over system design, development and implementation of technology solutions, focusing on business needs, policy requirements, staff pain points, customer barriers, and system gaps.
• Support technical system configuration, including workflow design, user interface recommendations, customer experience and data integration needs.
• Apply human-centered design methods to ensure solutions reflect real customer and staff needs.
• Translate business and customer requirements into clear technical specifications for IT teams and/or outside vendors.
• Develop and maintain internal systems utilizing Microsoft Office 365 applications suite, including PowerApps, MS Forms, MS Power Automate.
• Develop, build, configure, deploy, and maintain reports and data visualization in Tableau.
• Collaborate with leadership, IT, customer service, vendors and community partners at appropriate times throughout the project lifecycle.
• Apply an equity lens to current and future business processes.

Skills

Human-centered design

Project management

Customer-facing platforms

Data visualization

Communication

Education

Bachelor's degree in related field

Tools

PowerApps

MS Forms

Power Automate

SSRS

Tableau

Power BI

Job description

The City of Seattle is seeking a Senior Management Systems Analyst for the Consumer Protection Division to shape how technology serves customers and staff. You will blend human-centered design with policy and customer experience to build customer-facing and back-office systems that improve efficiency and accessibility.

Work with CPD staff, Seattle IT, customers, and partners to translate requirements into scalable solutions; emphasize equity and compliance.