Senior Management Systems Analyst

City of Seattle; Seattle (WA); On-site; USD 77,000 - 90,000; Full time

Benefits offered by this job

Benefits package

Diversity & inclusion emphasis

Job summary

The City of Seattle is seeking a Senior Management Systems Analyst for the Consumer Protection Division to shape how technology serves customers and staff. You will blend human-centered design with policy and customer experience to build customer-facing and back-office systems that improve efficiency and accessibility.

Work with CPD staff, Seattle IT, customers, and partners to translate requirements into scalable solutions; emphasize equity and compliance.

Qualifications

• Minimum 3 years of experience in application design, system development and maintenance, data administration, and report design.
• Bachelor’s degree in business or public administration, finance, computer science or related field.
• Two years of relevant experience is equivalent to a bachelor’s degree.
• Experience designing and delivering solutions for systems with regulatory, billing, or compliance requirements.
• Highly proficient in the Microsoft Office 365 applications suite, including PowerApps, MS Forms, MS Power Automate.
• Proficient in developing, configuring, deploying, and maintaining SSRS databases, documentation, and reports.
• Experience creating visualizations and dashboards using Tableau or Power BI.
• Knowledge of testing practices, tools, and documentation.

Responsibilities

• Serve as technical advisor to the divisional management.
• Act as project manager over system design, development and implementation of technology solutions, focusing on business needs, policy requirements, staff pain points, customer barriers, and system gaps.
• Support technical system configuration, including workflow design, user interface recommendations, customer experience and data integration needs.
• Apply human-centered design methods to ensure solutions reflect real customer and staff needs.
• Translate business and customer requirements into clear technical specifications for IT teams and/or outside vendors.
• Develop and maintain internal systems utilizing Microsoft Office 365 applications suite, including PowerApps, MS Forms, MS Power Automate.
• Develop, build, configure, deploy, and maintain reports and data visualization in Tableau.
• Collaborate with leadership, IT, customer service, vendors and community partners at appropriate times throughout the project lifecycle.
• Apply an equity lens to current and future business processes.

Skills

Human-centered design

Project management

Customer-facing platforms

Data visualization

Communication

Education

Bachelor's degree in related field

Tools

PowerApps

MS Forms

Power Automate

SSRS

Tableau

Power BI

Job description

The City of Seattle is seeking diverse candidates with strong skills in application design, system development and maintenance, data administration, and report design and building for a Senior Management Systems Analyst (Sr. MSA) position with the Consumer Protection Division (CPD). The position will play a central role in shaping how CPD uses technology to serve customers and staff. This position applies human-centered design principles to blend technology, policy, and customer experience to build both customer-facing and back-office systems that support streamlined customer experience and improved efficiency within the division.

This position will work closely with CPD staff, Seattle IT teams, customers, and community partners to understand current technology challenges, develop requirements for system capabilities, and then implement solutions that make regulatory licenses easier to access and administer. This role ensures that solutions are intuitive, equitable, and compliant.

Work will be performed in a multicultural workplace with diverse colleagues and customers where communication, cooperation, collaboration, and inclusiveness in support of department goals to promote diversity and social justice are emphasized.

ABOUT US

FAS is often the public's first interaction with the City of Seattle, operating as a customer-focused front door that assists with everything from paying utilities or reporting a pothole to requesting public information or even adopting a new pet.

The 500-plus employees of FAS span across 10 divisions and work behind-the-scenes providing critical functions, like managing 120 City facilities—including police and fire stations—overseeing the City's neighborhood customer service centers and Customer Service Bureau and making sure minority-owned businesses can equitably compete for City contracts. No matter the need, FAS is here—at your service.

• Serve as technical advisor to the divisional management.

• Act as project manager over system design, development and implementation of technology solutions, focusing on business needs, policy requirements, staff pain points, customer barriers, and system gaps.
• Support technical system configuration, including workflow design, user interface recommendations, customer experience and data integration needs.
• Apply human-centered design methods to ensure solutions reflect real customer and staff needs.
• Translate business and customer requirements into clear technical specifications for IT teams and/or outside vendors.
• Develop and maintain internal systems utilizing Microsoft Office 365 applications suite, including PowerApps, MS Forms, MS Power Automate.
• Develop, build, configure, deploy, and maintain reports and data visualization in Tableau.
• Collaborate with leadership, IT, customer service, vendors and community partners at appropriate times throughout the project lifecycle.
• Apply an equity lens to current and future business processes.

Minimum Qualifications

Experience: A minimum of 3 years of progressively responsible in application design, system development and maintenance, data administration, and report design and building.

Education: Bachelor’s degree in business or public administration, finance, computer science or a related field.

(Or a combination of education and/or training and/or experience which provides an equivalent background required to perform the work of theclass. Two years of relevant experience is equivalent to a bachelor’s degree.)

The most successful candidates will possess the following:

• Excellent interpersonal, written, and oral communication skills, with the ability to present complex material to various audiences.
• Experience designing and delivering solutions for systems with regulatory, billing, or compliance requirements using project management fundamentals and software development lifecycle principles.
• Experience with customer-facing platforms such as online portals, CRM systems, case management tools, or billing systems.
• Experience administering or supporting commercial off-the-shelf applications.
• Highly proficient in the Microsoft Office 365 applications suite, including PowerApps, MS Forms, MS Power Automate.
• Proficient in developing, building, configuring, deploying, and maintaining SQL Server Reporting Services (SSRS) databases, documentation, and reports.
• Experience in creating visualizations and dashboards using tools such as Tableau or Power BI.
• Knowledge of testing practices, tools, and documentation.

This position is classified as a Sr. Management Systems Analyst. It is Civil Service represented, FLSA non-exempt and is eligible for overtime. The full range for this step-progression position is $56.23 - $65.54per hour.

Key Dates

Application Deadline: November 10. 1st Interview (remote): December 2-3. 2nd Interview (in person): December 9-10.

PLEASE NOTE: This job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Background Check:Applicants must successfully pass a background check, which will be conducted in accordance with Seattle’s Fair Chance Employment Ordinance, SMC 14.17. Applicants will be given a chance to explain or correct background information and provide verifiable information of good conduct and rehabilitation.

Why work at the City of Seattle

The City of Seattle recognizes every City employee must play a role in ending institutional and structural racism. Our culture is the result of our behavior, our personal commitments, and the ways that we courageously share our perspectives and encourage others to do the same. To cultivate an antiracist culture, we seek employees who will engage in the Race and Social Justice Initiative by working to dismantle racist policies and procedures, unlearn the way things have always been done, and provide equitable processes and services.

The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits.

Who May Apply

This position is open to all current city employees and external candidates. The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, medical condition, or pregnancy. The City of Seattle encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experiences. If you have questions regarding this bulletin or employment at Finance and Administrative Services, please send an email to [e-mail]. FAS promotes diversity and inclusion in employment. If accommodations are needed during the selection process, please contact us.

CANDIDATE NOTIFICATION

Many important notifications including interview or test invitations, result notices, and status updates will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add [e-mail] to your email address book and to the list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. Candidates can also check for notifications by logging into governmentjobs.com and viewing their profile inbox, which saves a copy of all emailed notices. It is the applicant's responsibility to take the above steps to view correspondence.