Senior Major Case Claims Adjuster (Remote)

Reserv; United States; Remote; USD 120,000 - 190,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Generous PTO

Family leave

Remote-friendly work

Equipment provided

Job summary

Reserv seeks a Major Case Unit resolutions specialist to investigate and resolve its most complex, high‑value claims. You will manage all aspects from reserving to negotiation, attend mediations/arbitrations, and coordinate with product and engineering teams to drive process improvements.

You’ll lead litigation strategy for major claims, oversee outside counsel and vendors, and ensure timely, accurate documentation and reporting throughout the lifecycle of each case.

Qualifications

• Bachelor's degree required, with 12+ years of claim handling experience.
• Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license.
• 12+ years of claim handling experience, with 7+ of those years handling a pending of >60% in litigation.

Responsibilities

• Managing legal aspects of complex, high value cases, including evaluation of legal process and expenses.
• Analyzing and reviewing commercial auto and transportation claims to identify areas of dispute, investigating and gathering all necessary information and documentation related to the claim, evaluating liability and damages related to the claim, and negotiating and settling claims with opposing parties.
• Managing litigation cases related to claims disputes, attending mediations, arbitrations, and court hearings as necessary, and communicating regularly with clients, claims professionals, attorneys, and other stakeholders.
• Collaborating with defense counsel, claims counsel, and claims leadership for strategic planning, including fostering and maintaining positive working relationships with approved defense firms and other vendors in the industry.
• Reviewing legal documents and ensuring compliance with litigation management guidelines.
• Analyzing and interpreting policy language and reaching appropriate coverage decisions, drafting complex coverage correspondence and proactively managing primarily litigated claim files from inception to closure
• Directing and controlling the activities and costs of outside vendors including defense counsel, coverage counsel, experts and independent adjusters
• Maintaining adjuster licenses and continuing education requirements

Skills

Analytical skills

Negotiation

Communication

Time management

Attention to detail

Travel

Education

Bachelor's degree

Job description

Reserv seeks a Major Case Unit resolutions specialist to investigate and resolve its most complex, high‑value claims. You will manage all aspects from reserving to negotiation, attend mediations/arbitrations, and coordinate with product and engineering teams to drive process improvements.

You’ll lead litigation strategy for major claims, oversee outside counsel and vendors, and ensure timely, accurate documentation and reporting throughout the lifecycle of each case.