Senior Maintenance Service Center Lead – Hybrid

ViziRecruiter,LLC.; Salisbury (NC); Hybrid; USD 63,440 - 95,160; Full time

Job summary

Ahold Delhaize USA is seeking a Supervisor II - Maintenance Service Centers to lead the overall operation of the ADUSA Centers, supporting 2,200+ locations and managing 1M+ work orders annually.

This hybrid role requires strategic leadership, KPI-driven performance, and collaboration with brand teams; Salisbury, NC is a core location and a full-time authorization to work in the United States is required.

Qualifications

• Bachelor's degree and 5+ years in maintenance center or facilities leadership.

Responsibilities

• Administers the facilities maintenance program for all ADUSA Brands to address routine, preventive and reactive maintenance of all equipment, buildings, and sites.
• Ensures a high degree of accuracy is maintained by the Services teams for systems compliance, reporting, and resolution for Retail Maintenance issues as monitored against established KPI's.
• Ensures new retail maintenance projects and directives supported by the Service Centers teams are successfully implemented with Maintenance leaders.
• Monitors, identifies and communicates issues for the Brand facing Maintenance teams regarding overall program performance and vendor compliance against Service Channel KPI's and financial indicators.
• Partners with Maintenance leads to develop and maintain a strong network of qualified, responsibly sourced service providers to efficiently maintain appropriate standards and to provide timely response for emergency service.
• Leads the team in processing and resolving work orders including service issues, preventive maintenance and contracted services for the Brands.
• Provides oversight for maintenance billing and invoice processing activities to ensure the continuation of Maintenance services are not interrupted.
• In coordination with the Service Channel Analyst, develops and implements strategies to align Computerized Maintenance Management Systems (CMMS) to the needs of our Service Centers.
• Advises Indirect Sourcing on contract negotiations to ensure that service level agreements and preventive maintenance programs are included enabling the Call Centers team to ensure delivery and bring the best possible value to the brands.
• Provides input on annual budget for maintenance and repair expenses, manage activities in line with the budget by developing effective reporting tools.
• Additional job duties may be assigned as needed to meet the needs of the business and support our Values.

Skills

Leadership

Communication

Budgeting

Project management

Prioritization

Education

Bachelor's degree in business/engineering/technology

Tools

CMMS (Service Channel)

Job description

Ahold Delhaize USA is seeking a Supervisor II - Maintenance Service Centers to lead the overall operation of the ADUSA Centers, supporting 2,200+ locations and managing 1M+ work orders annually.

This hybrid role requires strategic leadership, KPI-driven performance, and collaboration with brand teams; Salisbury, NC is a core location and a full-time authorization to work in the United States is required.