Senior Mainframe Customer Success Leader

BMC Software, Inc; New York (NY); Remote; USD 114,525 - 190,875; Full time

Job summary

BMC Software, Inc in New York is looking for a Customer Success leader to enhance customer experience and drive adoption of BMC solutions. You'll build customized Success Blueprints to align with customers' business objectives while managing post-sales strategies across cross-functional teams.

Ideal candidates have over 10 years of experience in z/OS systems and outstanding communication skills. Join BMC for a culture that values authenticity and teamwork!

Qualifications

• 10+ years of deep expertise in z/OS systems.
• Experience with managing large, political accounts at a senior level.
• Ability to effectively learn and utilize new products.

Responsibilities

• Lead customer success for assigned accounts.
• Build tailored Success Blueprint for customer goals.
• Serve as escalation point for customer success issues.

Skills

Excellent communication skills

Problem-solving

Customer handling

Analytical skills

Time management

Understanding of cloud technologies

Education

BS degree in Computer Science or related technical field

Tools

Customer Support tools

BMC Mainframe Tools/Utilities

Job description

BMC Software, Inc in New York is looking for a Customer Success leader to enhance customer experience and drive adoption of BMC solutions. You'll build customized Success Blueprints to align with customers' business objectives while managing post-sales strategies across cross-functional teams.

Ideal candidates have over 10 years of experience in z/OS systems and outstanding communication skills. Join BMC for a culture that values authenticity and teamwork!