Remote Mainframe Success Strategist

BMC Software; United States; On-site; USD 114,525 - 190,875; Full time

Job summary

BMC Software seeks a Customer Success leader to enhance customer experience and drive success for assigned accounts. This role requires leading the post-sales customer interaction with a focus on business value realization, customer satisfaction, and adoption strategies.

You will engage with executives while managing cross-functional relationships and providing tailored solutions based on your 10+ years of expertise in z/OS systems and cloud technologies. BMC champions diversity, welcoming applicants from varied backgrounds.

Qualifications

• 10+ years of deep expertise in z/OS systems and Mainframe Tools/Utilities.
• Proven ability to handle complicated, political accounts at senior levels.
• Experience in cross-functional alignment and leading executive meetings.

Responsibilities

• Lead post-sales customer success and provide deliverable Success Blueprint.
• Build tailored Success Blueprints aligned to customers' business goals.
• Drive customer adoption and success while managing relationships.

Skills

Excellent communication skills

Problem-solving skills

Analytical skills

Organizational skills

Time management skills

Expertise in z/OS systems

Knowledge of cloud technologies

Education

BS degree in Computer Science or related field

Job description

BMC Software seeks a Customer Success leader to enhance customer experience and drive success for assigned accounts. This role requires leading the post-sales customer interaction with a focus on business value realization, customer satisfaction, and adoption strategies.

You will engage with executives while managing cross-functional relationships and providing tailored solutions based on your 10+ years of expertise in z/OS systems and cloud technologies. BMC champions diversity, welcoming applicants from varied backgrounds.