Senior Mail & Reception Program Lead

Jones Lang LaSalle Incorporated; Seattle, Northern (WA, KY); Hybrid; USD 145,000 - 178,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking a Senior Program Manager for Mail & Reception at our Seattle, WA site to lead the program vision, drive process improvements, and ensure delivery against SLAs.

You will partner with vendors, manage a matrix team, leverage BI/data analytics, and coach program professionals to deliver exceptional service and occupant experience in a fast-paced, multi-building campus environment.

Qualifications

• 10+ years of Facilities Management or Program Management experience.
• Subject matter expert in mailroom and reception across campus and remote environments.
• Strong communication and stakeholder management skills.

Responsibilities

• Set vision and KPIs for mail and reception programs.
• Lead cross-functional teams and coordinate vendors.
• Ensure SLAs and KPIs; deliver accurate reporting.
• Drive process improvements and cost efficiencies.

Skills

Project management

Cross-functional leadership

Communication

Analytical thinking

Change management

Education

PMP Certification

CFM Certification

FMP Certification

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Project

SharePoint

Job description

Jones Lang LaSalle Incorporated (JLL) is seeking a Senior Program Manager for Mail & Reception at our Seattle, WA site to lead the program vision, drive process improvements, and ensure delivery against SLAs.

You will partner with vendors, manage a matrix team, leverage BI/data analytics, and coach program professionals to deliver exceptional service and occupant experience in a fast-paced, multi-building campus environment.