Senior M365 Cloud Engineer — Enable Secure Collaboration

Brown & Brown, Inc.; Daytona Beach (FL); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health Benefits

401k; Employee Discount

Paid Time Off

Tuition Reimbursement

Life Insurance

Disability Insurance

Job summary

Brown & Brown seeks a seasoned M365 Senior Engineer to manage Microsoft 365 and Entra ID services, including Exchange, SharePoint, and OneDrive, in Daytona Beach, FL or Plano, TX. You will lead incident resolution and collaborate with the Service Desk to improve delivery and security.

With 5+ years of M365 cloud engineering experience, you will guide solution design, support AI productivity tools, and contribute to monthly metrics and audits. Occasional travel up to 10% is required.

Qualifications

• Five or more years of Microsoft 365 cloud engineering experience.
• Subject matter expert in Microsoft 365 messaging and Teams.
• Commitment to delivering high-quality service and customer-focused results.
• Ability to travel occasionally, up to 10%.

Responsibilities

• Administer and configure Microsoft 365 and Entra ID services.
• Resolve Level III incidents and service requests through ServiceNow.
• Provide subject matter expertise for Exchange Online administration, support, and troubleshooting.
• Assess technical needs, document requirements, and support the design of Microsoft 365 solutions.
• Support the evaluation, administration, and responsible adoption of AI productivity tools, including Microsoft Copilot and Claude.
• Prepare and deliver monthly cloud operations metrics.
• Evaluate, test, and apply critical updates on a regular basis.
• Integrate new solutions into the existing infrastructure and support deployments.
• Assess current technologies, tools, and services, and recommend improvements.
• Develop troubleshooting guidance and operational documentation for support teams.
• Support audit activities by providing required operational evidence and documentation.
• Assist with cybersecurity investigations as required.

Skills

M365 Expertise

Troubleshooting

Customer Focus

Travel Ready

Education

Bachelors or Masters

Job description

Brown & Brown seeks a seasoned M365 Senior Engineer to manage Microsoft 365 and Entra ID services, including Exchange, SharePoint, and OneDrive, in Daytona Beach, FL or Plano, TX. You will lead incident resolution and collaborate with the Service Desk to improve delivery and security.

With 5+ years of M365 cloud engineering experience, you will guide solution design, support AI productivity tools, and contribute to monthly metrics and audits. Occasional travel up to 10% is required.