Senior Luxury Retail Sales Associate

Tapestry (Coach/Kate Spade)

Cypress (TX)

On-site

USD 32,000 - 42,000

Full time

4 days ago

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Job summary

Coach is seeking a Sales Associate to be the front-line ambassador of the Coach brand in a luxury retail environment in the United States. You will deliver an elevated, personalized shopping experience, meet sales goals, and support daily store operations.

This role blends luxury retail service, omni-channel selling, and team collaboration to drive brand loyalty and revenue. Responsibilities include building lasting client relationships, driving cross-selling, and using POS and clienteling tools

Qualifications

1+ years of sales experience in luxury retail or equivalent.
POS operation experience and comfort with mobile devices.
Strong English proficiency; ability to read price/release sheets.

Responsibilities

Represent Coach as a brand ambassador and adhere to style/service standards.
Build lasting client relationships through personalized styling and fashion advice.
Drive sales via cross-selling, upselling, and tailored recommendations.
Utilize mobile POS and clienteling tools to capture data and encourage repeat purchases.
Develop and execute personal sales plans; meet or exceed KPIs.
Source new customers, maintain relationships, and follow up to close sales.
Maintain energy on the floor; adapt selling techniques to business needs.
Process transactions: purchases, returns, exchanges, and online pickups.