Senior Luxury Retail Sales Associate

Coach; Byron Township (MI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house founded in New York, known for luxury retail and inclusive, innovative culture. The Sales Associate role is the front‑line ambassador, delivering personalized shopping experiences, achieving store goals, and supporting daily operations.

The position emphasizes brand standards, clienteling, cross‑selling, and data‑driven sales, requiring flexibility for nights, weekends, and peak seasons. The team collaborates to drive loyalty and revenue.

Qualifications

• 1+ years of sales experience (luxury retail preferred).
• Experience with POS operation and basic computer proficiency (iPad/laptop).
• Ability to work at a fast pace and lift up to 50 lb.
• Strong English proficiency.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling and product knowledge.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed KPIs.
• Source new customers, maintain relationships, and follow up to close sales.

Skills

Sales experience

Customer service

English proficiency

Luxury retail knowledge

Tools

POS systems

Mobile POS

iPad / laptop use

Job description

Coach is a global fashion house founded in New York, known for luxury retail and inclusive, innovative culture. The Sales Associate role is the front‑line ambassador, delivering personalized shopping experiences, achieving store goals, and supporting daily operations.

The position emphasizes brand standards, clienteling, cross‑selling, and data‑driven sales, requiring flexibility for nights, weekends, and peak seasons. The team collaborates to drive loyalty and revenue.