Senior Luxury Retail Sales Ambassador

Versace; Miami (FL); On-site; USD 48,000 - 64,000; Full time

Job summary

Versace in Miami is seeking a Senior Sales Associate to deliver an exceptional client experience as a Brand Ambassador in luxury RTW. You will drive sales, cultivate client relationships and promote the Retail Excellence Program with staff and clients.

Join a fast-paced luxury team, support daily operations, events and coaching of peers, and help maintain inventory integrity while exceeding KPI targets.

Qualifications

• 3 years’ experience in High Luxury RTW required.
• Organizational skills, accuracy and reliability.
• Computer skills to include operation of retail point of sale system, Word, Excel and email.

Responsibilities

• Meet & exceed sales goal targets (daily, monthly, yearly).
• Meet & exceed targets for client data capture.
• Create & foster genuine client relationships that will result in hitting and exceeding core KPIs: sales, UPT, ATV.
• Maintain client relationships through after sales service: not limited to but to include thank you notes, follow up phone calls, follow through of product repair or maintenance.
• Support the team in generating new client relationships while maintaining those that are existing.
• Support the business through maintenance of daily operations such as, but not limited to, opening & closing the registers, visual maintenance, inventory tasks.
• Set the example of operation excellence by following policies & procedures, while elevating the standards through usage of the proper tools & equipment.
• Support the business by maintaining seamless inventory operations throughout the day.
• Open and close consignments
• Process returns and exchanges
• Ability to communicate effectively & build strong partnerships with clients, peers, and management
• Develop business driving initiatives, contests and events
• Support the sales team through various coaching & training techniques

Skills

Clienteling

Sales goals

Customer service

CRM

Tools

POS system

Word

Excel

Email

Job description

Versace in Miami is seeking a Senior Sales Associate to deliver an exceptional client experience as a Brand Ambassador in luxury RTW. You will drive sales, cultivate client relationships and promote the Retail Excellence Program with staff and clients.

Join a fast-paced luxury team, support daily operations, events and coaching of peers, and help maintain inventory integrity while exceeding KPI targets.