Senior Luxury Client Development Lead

Bvlgari; New York (NY); On-site; USD 155,000 - 175,000; Full time

Job summary

Bvlgari in New York seeks a seasoned leader to drive client development, elevate clienteling, and recruit and retain luxury clients. You will mentor client advisors, align CRM and events with regional goals, and deliver exceptional in-store experiences across multiple stores, balancing strategic initiatives with daily coaching and field activation.

This role requires deep luxury retail knowledge, strong collaboration with Training, CRM, and High End teams, and the ability to travel for regional

Qualifications

• 7+ years in retail/CRM leadership with luxury exposure.
• Proven ability to mentor and coach teams.
• Impeccable presentation and client service standards.
• Strong communication across diverse stakeholders.
• Languages: multiple preferred but not required.

Responsibilities

• Coach client advisors on client journey mapping and relationship development.
• Lead Client Development to recruit and retain clients.
• Coordinate clientele actions while upholding brand standards.
• Develop local boutique activations and events strategies.
• Partner with CRM, Events and Training to reinforce client outreach.
• Analyze client trends and share insights to maximize retention.

Skills

Client relationships

Leadership

CRM coaching

Clienteling

Tools

Salesforce

PowerBI

SAP

Job description

Bvlgari in New York seeks a seasoned leader to drive client development, elevate clienteling, and recruit and retain luxury clients. You will mentor client advisors, align CRM and events with regional goals, and deliver exceptional in-store experiences across multiple stores, balancing strategic initiatives with daily coaching and field activation.

This role requires deep luxury retail knowledge, strong collaboration with Training, CRM, and High End teams, and the ability to travel for regional