Senior LTL Service Center Manager

Estes-Express-Lines; Florence (SC); On-site; USD 85,000 - 110,000; Full time

Job summary

Estes-Express-Lines is seeking a Service Center Manager to oversee a busy LTL operation with up to 200+ employees. You will lead, develop and coach staff across shifts while ensuring safety and service performance in all weather conditions.

You will drive strategies for revenue, costs, and customer satisfaction, while managing the annual business plan and cross-functional relationships with safety, sales, claims, and fleet services. Strong leadership and problem-solving are essential.

Qualifications

• High School Diploma or GED; Bachelor’s degree preferred.
• Five+ years leadership in LTL required.
• Experience managing an LTL Service Center preferred.
• Proficient with AS400 and MS Office.
• Strong leadership, team-building and interpersonal skills.
• Excellent customer focus.
• Ability to hire, coach, counsel, train, mentor and terminate.

Responsibilities

• Lead and direct Service Center employees; set goals and monitor performance.
• Hire, train, and terminate; ensure proper paperwork and follow-up.
• Enforce policies, safety rules, and regulations.
• Develop strategies to meet revenue, service, and budget goals.
• Manage dock, city operations and scheduling for timely freight deliveries.
• Investigate customer complaints and implement corrective actions.
• Represent the company before government or legal entities.
• Maintain consistent attendance and adapt to weather and shift needs.

Skills

Leadership experience

Communication skills

Team leadership

Hiring & firing

Problem solving

Customer focus

Training programs

Work ethic

Ability to lift 20 lbs

Education

High School Diploma/GED

Bachelor's degree preferred

Tools

AS400

MS Office

Job description

Estes-Express-Lines is seeking a Service Center Manager to oversee a busy LTL operation with up to 200+ employees. You will lead, develop and coach staff across shifts while ensuring safety and service performance in all weather conditions.

You will drive strategies for revenue, costs, and customer satisfaction, while managing the annual business plan and cross-functional relationships with safety, sales, claims, and fleet services. Strong leadership and problem-solving are essential.