Senior Low-Voltage Field Operations Lead

Softrim; Estero (FL); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

Disability insurance

401(k)

Job summary

Softrim, LLC, based in Estero, FL, is seeking a Senior LV Field Operations Manager to lead all Low Voltage field personnel across installation projects and service work. You will ensure jobs are scheduled, staffed, built to standard, documented, and completed right the first time on senior living campuses.

The role focuses on supervising LV technicians and engineers, conducting site visits, hiring, enforcing field standards, QA before closeout, and coordinating scheduling, time entry in

Qualifications

• 5+ years in low voltage or field service operations.
• 3+ years supervising 10+ field technicians.
• Experience with structured cabling, door access, video surveillance, and nurse call systems.

Responsibilities

• Supervise LV field technicians and engineers: set daily/weekly expectations, coach, document performance, escalate issues.
• Conduct regular site visits and ride-alongs across LV disciplines.
• Participate in hiring, onboarding, and performance reviews for field roles.
• Own and enforce field standards and checklists, including site surveys, labeling, photo documentation, as-builts, and job closeout.
• Inspect the team's work, log deficiencies, assign corrective actions, and verify completion.
• Perform final QA before job completion and track rework hours to a root cause.
• Manage Scheduling/Dispatch and allocate field resources across projects and service work.
• Ensure accurate ticket status, notes, and daily time entry in ConnectWise.

Skills

Leadership & supervision

Field operations

Structured cabling & LV systems

Travel to client sites

Read drawings & as-builts

Tools

ConnectWise

Job description

Softrim, LLC, based in Estero, FL, is seeking a Senior LV Field Operations Manager to lead all Low Voltage field personnel across installation projects and service work. You will ensure jobs are scheduled, staffed, built to standard, documented, and completed right the first time on senior living campuses.

The role focuses on supervising LV technicians and engineers, conducting site visits, hiring, enforcing field standards, QA before closeout, and coordinating scheduling, time entry in