Low Voltage Field Ops Lead - Install & Service

Softrim LLC; Estero (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision

Life and AD&D insurance

401(k)

Job summary

Softrim LLC is seeking a leader to direct its Low Voltage field team in Estero, FL, overseeing installation, service work, and field QA. The role focuses on staffing, standardization, and timely project execution across cabling, door access, surveillance, AV, telecom, and nurse call systems on senior living campuses.

The position balances field time with office work, driving process improvements, and ensuring accurate documentation, time entry, and project closeout.

Qualifications

• 5+ years in low voltage or field service operations.
• 3+ years directly supervising a team of 10+ field technicians.
• Experience with structured cabling, door access control, and video surveillance.

Responsibilities

• Lead LV field technicians and engineers; set daily/weekly expectations and coach.
• Conduct site visits and ride-alongs across LV disciplines.
• Oversee hiring, onboarding and performance reviews for field roles.
• Enforce field standards, documentation, and closeout processes.
• Manage scheduling/dispatch and allocate resources across projects.
• Run sales-to-operations handoffs and confirm scope/materials.
• Provide weekly operations reports on utilization and schedule status.

Skills

Low voltage operations

Supervising field staff

Structured cabling knowledge

Door access control

Video surveillance systems

Nurse call systems (e-call)

PSA/field service software

Utilization and scheduling metrics

Education

BICSI certification

OSHA 30 certification

Tools

ConnectWise

Job description

Softrim LLC is seeking a leader to direct its Low Voltage field team in Estero, FL, overseeing installation, service work, and field QA. The role focuses on staffing, standardization, and timely project execution across cabling, door access, surveillance, AV, telecom, and nurse call systems on senior living campuses.

The position balances field time with office work, driving process improvements, and ensuring accurate documentation, time entry, and project closeout.