Low Voltage Field Operations Manager

Softrim; Estero (FL); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

Disability insurance

401(k)

Job summary

Softrim, LLC, based in Estero, FL, is seeking a Senior LV Field Operations Manager to lead all Low Voltage field personnel across installation projects and service work. You will ensure jobs are scheduled, staffed, built to standard, documented, and completed right the first time on senior living campuses.

The role focuses on supervising LV technicians and engineers, conducting site visits, hiring, enforcing field standards, QA before closeout, and coordinating scheduling, time entry in

Qualifications

• 5+ years in low voltage or field service operations.
• 3+ years supervising 10+ field technicians.
• Experience with structured cabling, door access, video surveillance, and nurse call systems.

Responsibilities

• Supervise LV field technicians and engineers: set daily/weekly expectations, coach, document performance, escalate issues.
• Conduct regular site visits and ride-alongs across LV disciplines.
• Participate in hiring, onboarding, and performance reviews for field roles.
• Own and enforce field standards and checklists, including site surveys, labeling, photo documentation, as-builts, and job closeout.
• Inspect the team's work, log deficiencies, assign corrective actions, and verify completion.
• Perform final QA before job completion and track rework hours to a root cause.
• Manage Scheduling/Dispatch and allocate field resources across projects and service work.
• Ensure accurate ticket status, notes, and daily time entry in ConnectWise.

Skills

Leadership & supervision

Field operations

Structured cabling & LV systems

Travel to client sites

Read drawings & as-builts

Tools

ConnectWise

Job description

Softrim, LLC is a privately owned technology solutions provider with offices in Estero, Florida and Alpharetta, Georgia. The company has 100+ employees and operates as a Managed Service Provider (MSP) across a range of market segments, while also performing low voltage construction for general contractors. Our management team brings deep expertise in IT, AI solutions, structured cabling, and all low voltage systems, including specialized experience in senior living communities and various other vertical market segments.

Position Summary:

Lead all Low Voltage field personnel and own day-to-day field execution across installation projects and service work, ensuring every job is scheduled, staffed, built to standard, documented, and done right the first time. Our LV team designs, installs, and services structured cabling, electronic door access, surveillance, AV, telecom, and nurse call systems, primarily on senior living campuses.

Key Responsibilities:

• Supervise all LV field technicians and engineers: set daily and weekly expectations, coach, document performance, and elevate issues with department leadership and HR
• Conduct regular site visits and ride-alongs across all LV disciplines
• Participate in hiring, onboarding, and performance reviews for field roles
• Own and enforce field standards and checklists, including site surveys, labeling, photo documentation, as-builts, and job closeout
• Inspect the team's work throughout the course of each project, log deficiencies, assign corrective actions, and verify they are completed
• Perform final QA before any job is marked complete, and track every return trip and rework hour to a root cause
• Manage the Scheduling/Dispatch function and allocate field resources across projects and service work each week
• Ensure accurate ticket status, notes, and daily time entry in ConnectWise, categorized as billable, non-billable, travel, and rework
• Run the sales-to-operations handoff from signed contract to kickoff, confirming scope, materials, site readiness, and schedule before work begins
• Enforce written, approved change orders before any out-of-scope work is performed
• Oversee project execution against stage gates (kickoff, material staging, install, QA, closeout, invoice handoff) and flag schedule or quality risk early
• Oversee LV service tickets for response time, resolution, and repeat issues
• Deliver a weekly operations report covering utilization, rework, schedule status, and staffing

Qualifications:

• 5+ years in low voltage or field service operations, including 3+ years directly supervising a team of 10 or more field technicians
• Hands-on knowledge of structured cabling, electronic door access control, and video surveillance systems
• Experience with AV and nurse call (e-call) systems strongly preferred
• Proven track record of setting standards, holding teams accountable, and documenting performance
• Working experience with a PSA or field service management platform; ConnectWise preferred
• Comfortable with operational metrics such as utilization, rework, schedule variance, and job margin
• Able to read drawings and as-builts
• Valid driver's license and ability to spend roughly half the time in the field and traveling to client sites
• BICSI certification, OSHA 30, manufacturer certifications, or healthcare/senior living construction experience a plus

Work Location: Based at our Estero, FL office. Roughly half in the office and half in the field and traveling to client sites, varying with project load. This is not a remote position.

Employment Terms: Full-time, Exempt, Salary plus MBO bonus. Eligible for benefits (medical, dental, vision, life, AD&D, disability) and 401(k) after introductory period. Typical business hours are from 8:00 a.m. until 5:00 p.m., Monday through Friday, excluding company-observed holidays.