Senior Long-Term Care Investigator — Remote

Manulife/John Hancock; New York (NY); Hybrid; USD 92,000 - 160,000; Full time

Job summary

Manulife/John Hancock seeks a Senior Investigator to independently plan and conduct complex long-term care investigations, including oversight of third-party surveillance vendors. You will develop investigative plans, review documents, interview involved parties, and produce well-written reports for management and requesters.

In this role you will travel on short notice, maintain up-to-date knowledge of investigative techniques and regulatory changes, and present findings and recommendations for

Qualifications

• Bachelor’s degree preferably in Criminal Justice or related field; graduate work a plus.
• Five or more years of experience in the investigation profession and/or financial services.
• Designations / certifications in relevant subject matter areas a plus (CFE, LTCP, LOMA).

Responsibilities

• Complete high-quality, complex long-term care investigations.
• Develop and execute a thorough investigative plan.
• Obtain and review internal/external documents to support investigative activity and findings.
• Conduct interviews of insureds, caregivers, and other involved parties.
• Manage third party vendor(s) conducting long-term care surveillance activities.
• Regularly communicates findings and investigation status to Requesters.
• Produce well-written reports that are accurate, concise, and objective.
• Present case findings and recommendations for further action to department management and Requesters.
• Effectively utilizes internal case management systems to keep department management updated and to plan / prioritize concurrent assignments.
• Adheres to departmental, company and regulatory timelines, policies, and requirements.
• When applicable, prepares and presents cases for referral to law enforcement, prosecutors, and regulators; provides depositions, grand jury, and court testimony as required.
• Ability to travel on short notice and responds to urgent long term care claim investigations
• Maintains knowledge of advanced investigative techniques, company / external sources of information, changes in the financial services industry as well as applicable laws and regulations impacting long term care claim investigations and other relevant topics
• Maintains and continuously expands network of professional contacts
• Attends training sessions, reads pertinent trade journals, actively participates in, and makes presentations to professional organizations and associations

Skills

Computer skills

Written and verbal communication

Analytical skills

Interviewing skills

Multitasking / organization

Presentation skills

Foreign language

Education

Bachelor's in Criminal Justice

Tools

Microsoft Office

Job description

Manulife/John Hancock seeks a Senior Investigator to independently plan and conduct complex long-term care investigations, including oversight of third-party surveillance vendors. You will develop investigative plans, review documents, interview involved parties, and produce well-written reports for management and requesters.

In this role you will travel on short notice, maintain up-to-date knowledge of investigative techniques and regulatory changes, and present findings and recommendations for