Senior Long-Term Care Investigator & Lead

Manulife; New York (NY); Remote; USD 92,000 - 160,000; Full time

Job summary

Manulife is seeking a Senior Investigator to independently plan and conduct complex long-term care investigations and supervise third-party surveillance vendors. The role requires leading investigations, interviewees, and producing clear, well-supported reports.

You will manage timelines, coordinate with internal teams, and present findings to management. Remote work is available nationwide in the United States, with travel on short notice as needed.

Qualifications

• Bachelor’s degree in Criminal Justice or related field required; graduate work a plus.
• Five (5) or more years of investigation experience in financial services or related field.
• Certifications in relevant areas (CFE, LTCP, LOMA) are a plus.

Responsibilities

• Plan and conduct complex long-term care investigations.
• Oversee third-party surveillance vendors and workflows.
• Interview insureds, caregivers and other involved parties.
• Prepare reports, present findings and recommendations to management.

Skills

Interviewing skills

Analytical skills

Presentation skills

Vendor management

Advanced computer skills

Education

Bachelor’s degree in Criminal Justice or related field

Tools

Microsoft Office

Case management software

Job description

Manulife is seeking a Senior Investigator to independently plan and conduct complex long-term care investigations and supervise third-party surveillance vendors. The role requires leading investigations, interviewees, and producing clear, well-supported reports.

You will manage timelines, coordinate with internal teams, and present findings to management. Remote work is available nationwide in the United States, with travel on short notice as needed.