Remote Senior LTC Investigator - Complex Claims

Manulife; Oregon; Hybrid; USD 92,000 - 160,000; Full time

Job summary

Manulife is seeking a Senior Investigator to independently plan and conduct complex long-term care investigations, including managing third-party surveillance vendors and presenting findings to management. You will review internal and external documents, interview involved parties, and produce well-written reports while meeting tight regulatory timelines.

Requirements include a Bachelor’s degree in Criminal Justice or related field and 5+ years in investigation or financial services, with

Qualifications

• Bachelor’s degree in Criminal Justice or related field required; graduate work a plus
• Five (5) or more years of experience in the investigation profession and/or financial services industry
• Certifications in relevant subject matter areas such as CFE, LTCP, or LOMA are a plus

Responsibilities

• Plan and conduct high-quality long-term care investigations
• Develop and execute a thorough investigative plan
• Obtain and review documents to support investigations
• Interview insureds, caregivers and other involved parties
• Manage third-party surveillance vendors
• Communicate findings and status to requesters
• Produce concise, objective reports and recommendations
• Present case findings to management and requesters
• Use case management systems to track assignments
• Adhere to timelines, policies, and regulatory requirements
• Travel on short notice for urgent investigations
• Maintain knowledge of investigative techniques and relevant laws and regulations
• Build and maintain a professional network and participate in industry groups

Skills

Investigation experience

Advanced communication

Analytical skills

Interviewing skills

Organizational skills

Presentation skills

Foreign language proficiency

Education

Bachelor’s degree in Criminal Justice or related field

Tools

Microsoft Office

Job description

Manulife is seeking a Senior Investigator to independently plan and conduct complex long-term care investigations, including managing third-party surveillance vendors and presenting findings to management. You will review internal and external documents, interview involved parties, and produce well-written reports while meeting tight regulatory timelines.

Requirements include a Bachelor’s degree in Criminal Justice or related field and 5+ years in investigation or financial services, with