Senior LTC Investigation Lead (Remote)

Manulife; New Jersey; Remote; USD 92,000 - 160,000; Full time

Job summary

Manulife is seeking a Senior Investigator to independently plan and conduct complex long-term care investigations, including oversight of third-party surveillance vendors. You will develop investigative plans, gather documents, interview relevant parties, and produce concise reports for internal stakeholders.

The role requires 5+ years in investigations within financial services, strong legal/forensic awareness, and the ability to travel on short notice.

Qualifications

• Bachelor's degree in Criminal Justice or related field required; graduate work a plus.
• Five (5) or more years of experience in the investigation profession and/or financial services industry.
• Designations / certifications in relevant subject matter areas a plus (CFE, LTCP, LOMA)
• Highly proficient in various computer applications (Microsoft products etc.)
• Advanced written and verbal communication skills
• Advanced analytical skills
• Advanced interviewing skills
• Ability to work in a dynamic environment
• Efficient and effective organizational skills
• Strong presentation skills
• Foreign language proficiency a plus

Responsibilities

• Independently plans and conducts complex long-term care investigations and oversees investigative activities performed by third party surveillance vendors.
• Develops and executes a thorough investigative plan.
• Obtains and reviews internal / external documents to support investigative activity and findings.
• Conducts interviews of insureds, caregivers, and other involved parties.
• Manages third party vendor(s) conducting long term care surveillance activities.
• Regularly communicates findings and investigation status to Requesters.
• Produces well-written reports that are accurate, concise, and objective.
• Presents case findings and recommendations for further action to department management and Requesters.
• Utilizes internal case management systems to keep department management updated and to plan / prioritize concurrent assignments.
• Adheres to departmental, company and regulatory timelines, policies, and requirements.
• Prepares and presents cases for referral to law enforcement, prosecutors, and regulators; provides depositions, grand jury, and court testimony as required.
• Ability to travel on short notice and responds to urgent long term care claim investigations
• Maintains knowledge of advanced investigative techniques, company / external sources of information, changes in the financial services industry as well as applicable laws and regulations impacting long term care claim investigations and other relevant topics
• Maintains and continuously expands network of professional contacts
• Attends training sessions, reads pertinent trade journals, actively participates in, and makes presentations to professional organizations and associations

Skills

Criminal justice background

Investigative interviewing

Report writing

Advanced computer skills

Communication skills

Time management

Travel readiness

Language skills

Education

Bachelor's degree in Criminal Justice or related field

Graduate work a plus

Tools

Microsoft Office

Case management systems

Job description

Manulife is seeking a Senior Investigator to independently plan and conduct complex long-term care investigations, including oversight of third-party surveillance vendors. You will develop investigative plans, gather documents, interview relevant parties, and produce concise reports for internal stakeholders.

The role requires 5+ years in investigations within financial services, strong legal/forensic awareness, and the ability to travel on short notice.