Senior Logistics Operations Leader

Universal Logistics Holdings; City of Albany (NY); On-site; USD 85,000 - 125,000; Full time

Job summary

Universal Logistics Holdings is seeking a results-driven Operations Manager to oversee daily transportation and logistics activities across our North American footprint. You will lead supervisory and hourly teams, ensure safety, and drive efficiency.

You will also monitor KPIs, manage labor plans, and collaborate with customers and stakeholders to implement continuous improvements and cost controls.

Qualifications

• Previous experience in logistics, transportation, or operations management, preferably in a dedicated, asset-based, or asset-light environment.
• Strong leadership skills with the ability to manage and develop teams in a fast-paced environment.
• Working knowledge of DOT regulations, safety programs, and transportation industry best practices.
• Proven ability to analyze data, manage KPIs, and drive operational improvements.
• Strong problem-solving and decision-making skills.
• Effective verbal and written communication skills.
• Proficiency with Microsoft Office and transportation management or operational systems.
• Bachelor’s degree preferred, or equivalent combination of education and related experience.
• Willingness to work flexible hours as required by operational needs.

Responsibilities

• Oversee day-to-day operations to ensure safe, efficient, and cost-effective transportation and logistics performance
• Lead, coach, and develop supervisory and hourly teams to achieve operational goals and maintain high standards of performance
• Ensure compliance with company policies, customer requirements, DOT regulations, and safety standards
• Manage labor planning, scheduling, and resource allocation to meet service commitments
• Monitor key performance indicators, including productivity, service levels, and cost controls, and implement corrective actions as needed
• Collaborate with customers and internal stakeholders to address operational issues and support continuous improvement initiatives
• Develop and execute process improvements to increase efficiency, accuracy, and service quality
• Prepare operational reports, analyze data trends, and communicate results to senior leadership
• Support onboarding, training, and performance management for team members

Skills

Leadership

Data analysis

KPI management

Communication

Problem-solving

DOT regulations knowledge

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Transportation management systems

Job description

Universal Logistics Holdings is seeking a results-driven Operations Manager to oversee daily transportation and logistics activities across our North American footprint. You will lead supervisory and hourly teams, ensure safety, and drive efficiency.

You will also monitor KPIs, manage labor plans, and collaborate with customers and stakeholders to implement continuous improvements and cost controls.