Senior Logistics Customer Experience Partner

Maersk; Charlotte (NC); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Annual bonus (10%)

Job summary

Maersk is seeking a Senior Customer Experience Partner to support a large-scale integrated Supply Chain Management operation. You will oversee end-to-end logistics activities, leveraging data, systems, and operational insights to deliver outstanding customer outcomes.

This role requires strong logistics expertise, analytical thinking, and experience with transportation management platforms. You will collaborate with customers and internal teams to drive continuous improvement and measurable

Qualifications

• 2+ years of experience in logistics, supply chain, freight forwarding, transportation, or customer operations.
• Experience handling both import and export operations preferred.
• Strong analytical and data interpretation skills.
• Proven ability to manage multiple priorities and deliver results under pressure.

Responsibilities

• Execute customer programs in accordance with SOPs, IOPs, and KPIs.
• Build and maintain strong customer relationships while serving as a trusted operational advisor.
• Support end-to-end transportation and supply chain operations across multiple modes.
• Analyze service performance, identify trends, and recommend process improvements.
• Work closely with customers and internal stakeholders to translate complex challenges into actionable solutions.
• Lead operational reviews and prepare KPI reporting for customers and leadership teams.
• Coordinate new projects, system enhancements, and operational initiatives.
• Manage operational exceptions and ensure timely resolution of customer issues.
• Collaborate with Control Tower, Program Management, and Global Service Center teams.
• Drive continuous improvement through root-cause analysis and performance management.

Skills

Logistics operations

Data interpretation

Stakeholder management

Excel

Transportation management systems

Tools

Excel

Transportation Management System (TMS)

Job description

Maersk is seeking a Senior Customer Experience Partner to support a large-scale integrated Supply Chain Management operation. You will oversee end-to-end logistics activities, leveraging data, systems, and operational insights to deliver outstanding customer outcomes.

This role requires strong logistics expertise, analytical thinking, and experience with transportation management platforms. You will collaborate with customers and internal teams to drive continuous improvement and measurable