Senior Customer Experience Partner – 4PL

APM Terminals; Charlotte (NC); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunity

Comprehensive benefits

Career development

Job summary

Maersk in Charlotte, NC is seeking a Senior Customer Experience Partner to drive end-to-end logistics excellence. You will manage programs, analyze performance, and partner with customers and internal teams to deliver superior outcomes.

The role emphasizes data-informed decision making, operational insight, and strong stakeholder collaboration to continuously improve service levels across multiple modes of transport.

Qualifications

• 2+ years in logistics, supply chain, freight forwarding, transportation, or customer operations.
• Experience with import and export operations is preferred.
• Strong systems knowledge and proficiency with transportation management platforms.
• Excellent analytical and data interpretation abilities.

Responsibilities

• Execute customer programs per SOPs, IOPs, and KPIs.
• Maintain and build strong customer relationships as a trusted advisor.
• Support end-to-end transportation and supply chain operations across modes.
• Analyze service performance, identify trends, and propose process improvements.
• Collaborate with customers and internal teams to translate challenges into actionable solutions.
• Lead operational reviews and prepare KPI reporting for customers and leaders.
• Coordinate new projects and system enhancements.
• Manage exceptions and ensure timely resolution of issues.

Skills

Excel

Reporting tools

Operational analytics

Stakeholder management

Analytical skills

Communication

Continuous improvement

Tools

Transportation management platforms

Job description

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. With a presence in more than 130 countries and a workforce of over 100,000 employees, we are committed to connecting and simplifying our customers’ supply chains.

About the Role

We are Maersk, and we are seeking a Senior Customer Experience Partner to support a large‑scale integrated Supply Chain Management operation. This role will play a critical part in managing end‑to‑end logistics activities while leveraging data, systems, and operational insights to deliver outstanding customer outcomes. As a trusted partner to both customers and internal stakeholders, you will oversee operational execution, identify improvement opportunities, analyze performance trends, and drive excellence across complex logistics processes.

What We Offer

• Opportunity to support a highly visible and strategically important customer program
• Exposure to end‑to‑end supply chain operations and global logistics processes
• Collaborative environment focused on customer success and continuous improvement
• Career development opportunities across Maersk’s global logistics network

Key Responsibilities

• Execute customer programs in accordance with defined SOPs, IOPs, and KPIs
• Build and maintain strong customer relationships while serving as a trusted operational advisor
• Support end‑to‑end transportation and supply chain operations across multiple modes
• Analyze service performance, identify trends, and recommend process improvements
• Work closely with customers and internal stakeholders to translate complex challenges into actionable solutions
• Lead operational reviews and prepare KPI reporting for customers and leadership teams
• Coordinate new projects, system enhancements, and operational initiatives
• Manage operational exceptions and ensure timely resolution of customer issues
• Collaborate with Control Tower, Program Management, and Global Service Center teams
• Drive continuous improvement efforts through root‑cause analysis and performance management

Who We Are Looking For

• 2+ years of experience within logistics, supply chain, freight forwarding, transportation, or customer operations
• Experience with both import and export operations strongly preferred
• Supply Chain Management and Control Tower experience highly desirable
• Strong systems knowledge and comfort working with transportation management platforms
• Exceptional analytical and data interpretation skills
• Ability to identify business trends and process improvement opportunities
• Strong stakeholder management and customer‑facing communication skills
• Proven ability to manage competing priorities and deliver results under pressure
• Strong proficiency in Excel, reporting tools, and operational analytics
• Curiosity, initiative, and a continuous improvement mindset

Role Details

Location: Charlotte, North Carolina

Job Type: Full‑time

Salary Range: $70,000 – $75,000 annually

Bonus: 10% annual bonus opportunity

Equal Employment Opportunity

We are committed to equal employment opportunities and creating an inclusive environment for all employees. If you enjoy leveraging data, systems, and operational expertise to solve complex supply chain challenges and improve customer outcomes, we encourage you to apply.

NOTICE TO CANDIDATES APPLYING TO POSITIONS IN THE UNITED STATES: You must be authorized to work for any employer in the U.S. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].