Senior Logistics Customer Experience Lead

Maersk; Medley (FL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Paid Time Off

Flexible Schedule

Job summary

Maersk Logistics & Services USA, Inc. in Medley, FL is seeking a Customer Service Supervisor to monitor KPI, oversee office functions, and support operations to ensure customer satisfaction.

The role emphasizes process improvement, staff support, and collaboration across teams; a Bachelor’s degree and 2–5 years related experience are typical, with strong communication and ethics as essential qualities.

Qualifications

• Bachelor’s degree or equivalent with 2–5 years related experience.
• Familiar with a variety of the field's concepts, practices, and procedures.
• Strong customer service and written communication skills.

Responsibilities

• Monitor customer expectations and service levels to retain customers.
• Oversee office functions and support operations.
• Design and implement improved processes or policies.
• Back up other positions as needed and support staff.
• Recommend changes to products or services to meet customer needs.
• This role has supervisory responsibilities.

Skills

Customer Service

Written Communication

Ethics

Dependability

Interpersonal Skills

Professionalism

Education

Bachelor’s degree or equivalent

Job description

Maersk Logistics & Services USA, Inc. in Medley, FL is seeking a Customer Service Supervisor to monitor KPI, oversee office functions, and support operations to ensure customer satisfaction.

The role emphasizes process improvement, staff support, and collaboration across teams; a Bachelor’s degree and 2–5 years related experience are typical, with strong communication and ethics as essential qualities.